Pratishtha Banola

During five years in hospitality industry as student, I gained extensive and diverse experience in various roles, including waitress, bartender, and bakery assistant. Each position allowed me to hone specific skills and contribute to a range of customer service environments..

• Ensured safety guidelines were followed by all team members to create secure environment for guests and staff alike.
• Identified and resolved customer complaints concerning food or lodging.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
• Trained new staff members on proper customer service and hospitality policies.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Developed strong relationships with corporate clients leading to increase in bookings for conferences and events.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Managed reservations accurately, ensuring seamless guest experiences upon arrival.

• Conducted comprehensive research to identify trends and reach out to potential partnerships and 200 customers via email, enhancing company's outreach efforts
• Monitored and analyzed Twitter (Data) analytics to gauge engagement and inform future content strategies. Developed engaging and relevant content to maintain dynamic social media presence.
• Assisting marketing team in reaching out to potential partners via email
• Supported HR team by coordinating onboarding activities and ensuring smooth transition for new hires.
• Research for Podcast, current trends and events that might interest audience.
• Generated new business with marketing initiatives and strategic plans
• Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.