Adobe Premiere Pro
Malachi Johnson
Dover,DE
Summary
Experienced and dedicated professional with extensive knowledge in the field. A strong team player, known for a positive and outgoing demeanor, and the ability to build strong client relationships. Highly motivated to ensure customer satisfaction and contribute to company success. Expertise lies in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a genuine passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
8
8
years of professional experience
Work History
Product Flow Associate
Best Buy
08.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Samsung Experience Consultant
Samsung
12.2020 - Current
- Building relationships with national retail employees to improve brand awareness on location
- Communicating Samsung's message and values effectively in one on one conversations as well as by putting together concise presentations
- Developed sales strategies to be as efficient and productive year round
- Managing and owning every aspect of the brand inside of national retail locations
- Training national retail employees to accurately and professionally pitch the brand to customers
- Mentored new samsung experience consultants on how to be a brand ambassador
- Mentored junior team members on protocols and procedure of each workstation
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Optimized safety and productivity by regularly cleaning and organizing work zones
Team Lead
Chick Fil A
06.2017 - 12.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts - Electronic Media and Film, mass communications
Towson University
Towson, MD12-2024
Highschool Diploma - undefined
Caesar Rodney Highschool
Camden, DE06.2020
Skills
- Adaptability
- Creativity
- Networking
- Preparing reports
- Issue resolution
- Sales techniques
- Cross-functional teamwork
- Time management
- Supporting sales staff
- Reliable and punctual
- Client relationship management
Software
Adobe After Affects
Adobe Audition
Adobe Photoshop
DaVinci Resolve Pro
Timeline
Product Flow Associate
Best Buy
08.2024 - Current
Samsung Experience Consultant
Samsung
12.2020 - Current
Team Lead
Chick Fil A
06.2017 - 12.2020
Highschool Diploma - undefined
Caesar Rodney Highschool
Bachelor of Arts - Electronic Media and Film, mass communications
Towson University
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