Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Operations
The German Mittelstand GCC Office
11.2021 - Current
- Establishment and operation of the organization of the office.
- Development,coordination,and ongoing improvement of administration, leadership, ensuring all policies and procedure are kept in the line with legislative requirement/ good governance, and efficient operational
- Responsible for all internal matters (businessplanning,HR,finance,accounting, auditing, IT, etc.)
- Negotiation, contracting of and working together with all service providers(accountant, auditor, lawyer, BVMW-Int. others)
- Controlling all legal matters incl. drafting templates, internal signing off all
- agreements of the Office, reconciling with The top management for signatures
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
Student Affairs Specialist
Qatar University
05.2013 - 05.2021
- Enhanced student engagement by coordinating relevant programming and activities within the department.
- Improved retention rates by proactively addressing student concerns and providing appropriate resources.
- Developed strong partnerships with faculty, staff, and students to create a supportive campus community.
- Assisted in the creation of comprehensive orientation programs for new students, ensuring a smooth transition to college life.
- Assists with the planning and development of a set of goals and objectives for student's service unit in conjunction with the college strategic, planning, and implementation goals and objectives.
- Coordinates and administers student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and students orientations.
- Counsels and confers with students, providing program procedure, policies, goals and objectives, technical guidance, and problem resolutions, directing students to appropriate advisor or department manager.
- Assists in collaboration with other colleges and/or departments to ensure a coordinated approach to student recruitment and retention activities.
- Responsible for coordinating symposiums, conferences, and student events which include but are not limited to, catering, printing materials, gift items, transportation, hall booking, tickets & and visas for overseas speakers, and live Interpreter.
- Handling the department social media like Instagram.
Manager's Assistant
Katara Hospitality
11.2017 - 02.2020
- Development, coordination, and ongoing improvement of administrative support.
- Provide administrative support which includes but is not limited to; arranging business meetings, taking minutes of meetings, and drafting official letters in Arabic & English, for four department under CCSO (Human Resources, General Services, IT & procurement).
- Coordination, monitoring, and ongoing improvement in organization procurement practices, including maintaining and approving provider registers.
- Delivering good governance, leadership, and efficient operational delivery including direct administrative support to key senior personnel when required.
- Ensuring all policies and procedures are kept in line with legislative requirements and are systematically reviewed in line with statutory requirements and organizational changes.
- Responsible for staff accommodation properties; review and ensure allocation is in line with the housing ceiling policy and send them to TC if required.
- Responsible and focal point between the finance department and HR to ensure all employee leaves (sick leave, unpaid leave, etc) are included in the monthly payroll on a monthly basis.
Education
MBA - Business Administration
08.2021
Bachelor of Management Information System -
07.2008
Skills
- Project Management
- Operational Excellence
- Performance Measurement
- Process Improvement
- Human Resources
- Public Relations
- Event Management
Certification
- Certified Of Project Management Professional PMP - October 2011
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Head of Operations - The German Mittelstand GCC Office
11.2021 - Current
Manager's Assistant - Katara Hospitality
11.2017 - 02.2020
Student Affairs Specialist - Qatar University
05.2013 - 05.2021
University of Aberdeen - MBA, Business Administration
Applied Science University - Bachelor of Management Information System,
- Certified Of Project Management Professional PMP - October 2011
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