Yasmeen ALFROUH
Prague
Summary
Dedicated and customer-focused hospitality professional with 1 and a half years of experience in providing exceptional service and support in fast-paced environments. Skilled in managing front desk operations, handling guest inquiries, and ensuring a welcoming atmosphere. Proven ability to resolve issues promptly and effectively, contributing to guest satisfaction and loyalty. Adept at multitasking and maintaining a high level of professionalism, with strong communication and interpersonal skills. Committed to creating memorable experiences and enhancing operational efficiency in hospitality settings.
Overview
5
5
years of professional experience
Work History
Customer Service A&o Hostels
Mircea Lechaciu
09.2023 - 05.2024
- Hosted events and activities, fostering a welcoming atmosphere that encouraged guest interaction and cultural exchange.
- Gathered feedback from participants to continuously improve event offerings and guest experiences.
- Delivered high-quality customer service to guests, addressing inquiries and resolving issues promptly to ensure a positive experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist A&o Hostels
Mircea Lechaciu
03.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
Master's Student
University of Economics (VŠE)
01.2022 - 08.2023
- Participation in more than 3 semestral efforts to analyze real-life project management challenges with multiple professorial groups
- Cooperated with marketing companies such as Merkle Technologies s.r.o
- And performed multiple marketing researches using their platform
Assistant Content Coordinator
Osborne Digital Marketing
01.2019 - 01.2022
- Assisted with the creation of the work instruction document, to perform better trend analysis for content creation
- Researched topics and preformed market trend analysis for 7 projects on average per week
- Issued content results to writing team
- In addition, to assisting the team to insure the output is delivered on time with the application of the final optimization
Education
Masters In Management -
VŠE
Bachelor of Economics And Management -
VSFS
Prague08.2024
High School Diploma -
International School of Choueifat
01.2018
Skills
- Attention to details
- Ability to learn
- Creativity
- Strategic thinker
- Conflict Resolution
- Time Management
- Patience and Empathy
- Customer Service
- Exceptional communication
Languages
English
Russian
Arabic
Czech
Meeting new people, learning creative DIY's and learning about different mind sets and cultures
Meeting new people at any setting and checking videos to learn new tips and tricks that may be useful for daily life as well as being able to blend in with different cultures
Timeline
Customer Service A&o Hostels
Mircea Lechaciu
09.2023 - 05.2024
Receptionist A&o Hostels
Mircea Lechaciu
03.2023 - 05.2024
Master's Student
University of Economics (VŠE)
01.2022 - 08.2023
Assistant Content Coordinator
Osborne Digital Marketing
01.2019 - 01.2022
High School Diploma -
International School of Choueifat
Masters In Management -
VŠE
Bachelor of Economics And Management -
VSFS
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