SUDHIR KUMAR SRIRAM

1.Assisting high-profile clients who reached out for technical support
2.Coordination primarily takes place through chats and emails
3.In charge of addressing client queries; consulting them as clients rather than customers because focus is solely on technical support, not general customer service
4.Addressing client’s multiple queries depending on criticality of issue guiding clients about outcome of solution
5.Elaborating process, handling client accounts according to guidelines established by Google
6.Handled CM360 which is core product within GMP suite, enabling clients to track their
advertisements and generate reports
7.Managing common queries, received from clients related to their ads not performing as expected
8.Troubleshooting scenarios and offering possible solutions. Being CM360 agents and not connected to any third-party services, served as primary point of contact for clients
9.Acting as Quality Analyst, consistently achieving performance rate of 93%, which exceeds business benchmark

• I helped plan and run online marketing campaigns to reach more people and engage them effectively.
• I managed social media accounts, creating and scheduling posts that connected with our audience and boosted engagement.
• I did market research to find trends, study competitors, and look for ways to improve the marketing strategies.
• I regularly checked how our campaigns were performing using analytics tools and suggested ways to make them better.
• I collaborated with content and design teams to create marketing materials, ensuring everything fit our strategy.
• I improved website content for search engines to boost our rankings and attract more visitors, while staying updated on digital marketing trends.

• Handled primary interface between Amazon and business partners and promoted Amazon Prime deals to sellers
• Offered timely and accurate operational support to merchants selling on Amazon platform
• Tackled chronic system issues, provided process improvements, developed internal documentation, and contributed to team environment, all while adhering to service-level agreements for phone and /or email cases
• Additionally, we follow up with customers for remittance details when remittances are not reflected on bank statements or customer portals
• Cleared payments against invoices based on remittance information provided
• Handled post-payment residuals to customer accounts and follow up with customers regarding short or overpayments
• Collaborated with Site (Sales/Pricing team) to resolve issues related to short or overpayments and deductions