Syed Waqas UR Rahman
Business Development Specialist
Berlin,BE
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Operation Manager-Commercial
AR-Rahman & Son (Construction & Real Estate)
10.2015 - 05.2022
- Identified and capitalized on new market opportunities, resulting in a 30% increase in customer acquisitions.
- Implemented a customer segmentation strategy that identified and targeted high-value customers, resulting in a 25% increase in revenue.
- Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty.
Training Executive Business-Support
TCS Private Limited (Courier & Logistics)
12.2014 - 09.2015
- Training Coordination & Delivery
- Scheduled, organized, and facilitated training sessions. - Training Needs Analysis (TNA) & Program Development
- Training Evaluation & Metrics Tracking
- Measured training effectiveness
- Generated reports on training outcomes for management review.
Assistant Manager Retail Franchise
TCS Private Limited (Courier & Logistics)
06.2012 - 11.2014
- Established partnerships with key industry stakeholders, resulting in increased brand visibility and recognition.
- Created a database of potential customers that increased lead generation by 30%.
- Analyzed customer feedback to identify areas of improvement and develop strategies to address customer needs.
- Trained 290 employees, 12 interns, and volunteers enhancing team readiness and operational excellence across express centres and franchises.
- Designed and delivered training programs, supporting recruitment and building high-performing teams for new express centres and franchise locations.
Education
Master of Science - International Business Management
GISMA University of Applied Sciences
Potsdam, Germany 04.2001 -
Master Of Business Administration - Business Administration And Management, General
University of East
Pakistan Bachelor Of Science - Information Technology
PIMSAT
Pakistan Skills
Business development and planning
Professional networking
Customer service
Decision-making
Product knowledge
Public speaking
Staff management
Interpersonal and written communication
Project management
Certification
Diploma Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
German
Beginner (A1)
Urdu
Advanced (C1)
Timeline
Diploma Project Management
05-2016
Operation Manager-Commercial
AR-Rahman & Son (Construction & Real Estate)
10.2015 - 05.2022
Training Executive Business-Support
TCS Private Limited (Courier & Logistics)
12.2014 - 09.2015
Assistant Manager Retail Franchise
TCS Private Limited (Courier & Logistics)
06.2012 - 11.2014
Post Graduate Certificate Business Administration
09-2007
Master of Science - International Business Management
GISMA University of Applied Sciences
04.2001 -
Master Of Business Administration - Business Administration And Management, General
University of East
Bachelor Of Science - Information Technology
PIMSAT