Microsoft Office
Nithin Thankachan
Customer Service Associate
Berlin,BE
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.
Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Landlord General Maintenance LLC
Abu Dhabi , Abu Dhabi
03.2015 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Recommended products to customers, thoroughly explaining details.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Snowline Electro Mechanical Contracting LLC
Abu Dhabi , Abu Dhabi
01.2010 - 02.2015
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Administration Assistant
Quality Castings LTD
Fujairah , UAE
07.2007 - 12.2009
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Designed employee work schedules to address complete operational needs.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Composed inter-office correspondence and provided product and service information to customers.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
Education
Bachelor Of Commerce - Business Administration And Management
Mahatma Gandhi University
Kerala India 03.2003 - 05.2006
Higher Secondary School - Commerce
SKMHSS
Kerala India 01.2001 - 02.2003
Skills
Inbound and outbound calling
Quality assurance
[Type] support
Negotiation
Cross-functional team collaboration
Account management
Recordkeeping strengths
Professional telephone demeanor
International sales support
Complaint resolution
Shipping procedures understanding
Strategic sales knowledge
Sales expertise
Warehousing functions
Order fulfillment
Service standard compliance
Software
Timeline
Customer Service Associate
Landlord General Maintenance LLC
03.2015 - Current
Customer Service Representative
Snowline Electro Mechanical Contracting LLC
01.2010 - 02.2015
Administration Assistant
Quality Castings LTD
07.2007 - 12.2009
Bachelor Of Commerce - Business Administration And Management
Mahatma Gandhi University
03.2003 - 05.2006
Higher Secondary School - Commerce
SKMHSS
01.2001 - 02.2003