Summary
Overview
Work History
Education
Skills
Websites
Technical Tools And Platforms
Awards
Timeline
Generic

SWATI ARYA

Senior Process Associate | Operations Specialist
Gurugram

Summary

Results-driven Senior Process Associate with proven expertise in process optimization, team leadership, and operational management within fast-paced environments. Highly skilled in leveraging tools such as Savana, Amazon Connect, Payfare, Crimson Payment Method, and Timewarp to streamline workflows, enhance customer experience, and ensure data accuracy. Recognized for strong analytical skills, effective communication, and a proactive approach to problem-solving. Adept at training teams, driving process improvements, and supporting business objectives. Additional experience in Android application development across multiple organizations.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Senior Process Associate

TaskUs
08.2022 - Current
  • Lead daily operations for customer support and payment processing, ensuring high standards of accuracy, compliance, and service delivery.
  • Supervise and mentor a team of associates, providing training on process guidelines, tool usage, and best practices.
  • Utilize Savana Tool to monitor chat availability, allocate resources, and maintain efficient communication across the team.
  • Manage inbound and outbound customer calls using Amazon Connect, including complex verification and issue resolution.
  • Oversee payment data and transaction accuracy through Payfare, ensuring timely processing and adherence to compliance standards.
  • Maintain and update payment methods using the Crimson Payment Method platform, supporting seamless customer transactions.
  • Administer user access and monitor login systems with Timewarp Tool to ensure secure and efficient workflow.
  • Collaborate with cross-functional teams to identify process gaps, implement improvements, and support business objectives.
  • Prepare detailed reports and documentation for audits, performance reviews, and process optimization initiatives.
  • Recognized for consistently exceeding performance targets and contributing to a positive team environment.

Android Developer

GETKART
01.2021 - 12.2022
  • Developed and maintained e-commerce and social networking apps (Getkart, Pickzon).

Android Developer

Brancosoft
01.2020 - 12.2020
  • Contributed to the Ibharath application.

Android Developer

Infostride
01.2019 - 12.2019
  • Enhanced Goldpillar and Moxtra applications.

Android Developer

Cloud Sigma
01.2018 - 12.2018
  • Developed features for the Sales Falcon application.

Intern

Wishfie
01.2018 - 12.2018
  • Contributed to Wishfie and Shop Apni apps.

Process Associate

Accenture
09.2016 - 12.2017
  • Delivered technical support for software and hardware queries, ensuring prompt resolution and high customer satisfaction.
  • Supported process operations using internal tools, contributing to workflow efficiency and data integrity.
  • Assisted in documentation and reporting for process improvements.

Intern

HCL
01.2016 - 12.2016
  • Developed Android applications for Rajasthan Tourism and music playlist management.

Education

Master of Computer Applications -

Banasthali University
01.2013 - 05.2016

Skills

  • Workflow enhancement

  • Process optimization

  • Collaborative team management

  • Training facilitation

  • Client assistance

  • Escalation Handling

  • Payment Processing

  • Data Verification

  • Tool Implementation

  • Troubleshooting

  • Performance Reporting

  • Documentation

  • Cross-functional Collaboration

  • Quality Assurance

  • Compliance

  • Chat management

  • Agent availability

  • Workflow coordination

  • Call handling

  • Customer verification

  • Support escalation

  • Payment data monitoring

  • Reconciliation

  • Payment method maintenance

  • Updates

  • Login system management

  • User access tracking

Technical Tools And Platforms

  • Savana Tool: Chat management, agent availability, workflow coordination
  • Amazon Connect: Call handling, customer verification, support escalation
  • Payfare: Payment data monitoring, reconciliation, compliance
  • Crimson Payment Method: Payment method maintenance and updates
  • Timewarp Tool: Login system management, user access tracking

Awards

  • Successful SPL Pilot License Holder (DGCA Approved)
  • IBM Ambassador – Provided training in Bluemix
  • Conducted Android training at HKCL College
  • Active participant in college cultural events

Timeline

Senior Process Associate

TaskUs
08.2022 - Current

Android Developer

GETKART
01.2021 - 12.2022

Android Developer

Brancosoft
01.2020 - 12.2020

Android Developer

Infostride
01.2019 - 12.2019

Android Developer

Cloud Sigma
01.2018 - 12.2018

Intern

Wishfie
01.2018 - 12.2018

Process Associate

Accenture
09.2016 - 12.2017

Intern

HCL
01.2016 - 12.2016

Master of Computer Applications -

Banasthali University
01.2013 - 05.2016

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SWATI ARYASenior Process Associate | Operations Specialist