Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Quote
Timeline
Hi, I’m

Shruti Handa

Customer Services And Operations Managment
Taufkirchen,Munich
Shruti Handa

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bring 17 year background maintaining customer satisfaction and contributing to company success. Proficient in Sales force and MS Office.

Overview

18
years of professional experience
5
years of post-secondary education
1
Certification
1
Language

Work History

MankindPharma
NEW DELHI

Customer Service Manager
02.2021 - Current

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Deployed predictive analytics models to forecast future trends.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Inspected products and worker progress throughout production.
  • Utilized specialized software to capture and process data.
  • Tracked key performance indicators to measure success of campaigns.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company news and updates.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Walsons group
Gurugram

General Manager Customer Relations
12.2019 - 02.2021

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.

IBEF
NEW DELHI

Administration and Operations Manager
08.2016 - 11.2019

Job overview

  • Devised processes to boost long-term business success and increase profit levels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Vatika Group
Gurugram

Operations and Customer Relations Head
02.2013 - 08.2016

Job overview

  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Reported production malfunctions to managers and production supervisors.
  • Inspected products and worker progress throughout production.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Created and maintained quality management systems to align with industry standards.

Radisson
NEW DELHI

Sr. Duty Manager
08.2011 - 02.2014

Job overview

The Lalit
NEW DELHI

Hotel Duty Manager
02.2009 - 08.2011

Job overview

Taj Palace
NEW DELHI

Front Desk Officer
05.2006 - 01.2009

Job overview

Education

Amity University
Noida

MBA from Business Administration And Management
05.2012 - 06.2014

University Overview

IHM
Bhopal

Bachelor of Science from Hotel Management
06.2003 - 06.2006

University Overview

Skills

Budgeting and reporting

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Software

Sales force

CRM

Certification

Rated amongst top 100 Customer expertise leaders bt\y Trescon

Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Rated amongst top 100 Customer expertise leaders bt\y Trescon

05-2023
Customer Service Manager
MankindPharma
02.2021 - Current
General Manager Customer Relations
Walsons group
12.2019 - 02.2021
Administration and Operations Manager
IBEF
08.2016 - 11.2019
Operations and Customer Relations Head
Vatika Group
02.2013 - 08.2016
Amity University
MBA from Business Administration And Management
05.2012 - 06.2014
Sr. Duty Manager
Radisson
08.2011 - 02.2014
Hotel Duty Manager
The Lalit
02.2009 - 08.2011
Front Desk Officer
Taj Palace
05.2006 - 01.2009
IHM
Bachelor of Science from Hotel Management
06.2003 - 06.2006

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Shruti HandaCustomer Services And Operations Managment