Patricia Pozo Valderas
Todtnau,BW
Summary
Multilingual professional with a strong foundation in tourism management, language instruction, and customer service. Proven ability to adapt and thrive in diverse environments, with a focus on facilitating positive customer experiences and fostering educational growth. Skilled in language travel consulting and hospitality with proficiency in MS Office and reservation systems.
Overview
14
14
years of professional experience
Work History
Spanish Teacher
Volkshochschule Titisee-Neustadt
04.2019 - Current
- Designed and delivered engaging Spanish language lessons to diverse groups, adapting teaching methods to individual learning styles
- Created immersive activities and materials that enhance linguistic and cultural understanding
Tourist Information Employee
Hochschwarzwald Tourismus GmbH
08.2020 - Current
- Provided high-quality information and support to tourists, enhancing their experiences in the Black Forest region
- Managed reservations, answered queries, and coordinated events with local businesses
- Processing, registration and billing of the tourist tax as well as communication with hosts and municipality
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Language Travel Consultant
DIALOG Sprachreisen
11.2019 - 04.2020
- Assisted clients in planning and organizing language travel experiences, advising on suitable programs, destinations, and cultural aspects
- Maintained client satisfaction by providing clear and accurate information on services and local requirements
Tourist Information Employee
FWTM (Freiburg Wirtschaft Touristik Und Messe)
04.2018 - 09.2019
- Provided high-quality information and support to tourists (focus in spanish tourists and immigrants) enhancing their experiences in the Black Forest region
- Managed reservations, tickets to different events and experiences and answered queries
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service
Advantek Solutions
04.2017 - 04.2018
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Increased client retention with exceptional customer service and timely followups.
- Developed strong relationships with clients through exceptional customer service skills.
Various Hospitality Roles
Hotel Schiff and Waldhotel Sulzburg
09.2015 - 08.2016
- Gained hands-on experience in hospitality, from guest relations to event coordination, ensuring a high level of service in fast-paced settings
- Adaptable and proficient in learning new concepts quickly and efficiently.
Various Hospitality Roles
Hotel Venecia and Hotel VierJahreszeiten
09.2014 - 04.2015
- Gained hands-on experience in hospitality, from guest relations to event coordination, ensuring a high level of service in fast-paced settings
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service & Educational Roles
Goethe Institut, Private Language Teaching
09.2010 - 12.2014
- Offered private language lessons and provided customer service support, adapting materials and approaches to meet client and student needs
Education
Spanish Teacher Certification - Teaching Spanish As A Foreign Language
International House
05-2017
Workshop in Import/Export and Logistics - Business
Chamber of Commerce, Seville
Sevilla, Spain06-2014
Tourism Management Diploma - Tourism And Hotel Management
University of Seville
Sevilla, Spain01.2014
High School Diploma -
Instituto Nervión
Sevilla, Spain01.2005
Skills
- MS Office
- FIDELIO
- AMADEUS
- TESIPRO
- TRAMINO
- Teamwork and collaboration
- Flexible and adaptable
- Computer skills
- Organizational
- Communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
French
Beginner (A1)
Italian
Beginner (A1)
Hobbies and Interests
- Learning new languages
- Reading
- Music
Personal Information
- Date of Birth: 06/22/87
- Driving License: Class B
Timeline
Tourist Information Employee
Hochschwarzwald Tourismus GmbH
08.2020 - Current
Language Travel Consultant
DIALOG Sprachreisen
11.2019 - 04.2020
Spanish Teacher
Volkshochschule Titisee-Neustadt
04.2019 - Current
Tourist Information Employee
FWTM (Freiburg Wirtschaft Touristik Und Messe)
04.2018 - 09.2019
Customer Service
Advantek Solutions
04.2017 - 04.2018
Various Hospitality Roles
Hotel Schiff and Waldhotel Sulzburg
09.2015 - 08.2016
Various Hospitality Roles
Hotel Venecia and Hotel VierJahreszeiten
09.2014 - 04.2015
Customer Service & Educational Roles
Goethe Institut, Private Language Teaching
09.2010 - 12.2014
Spanish Teacher Certification - Teaching Spanish As A Foreign Language
International House
Workshop in Import/Export and Logistics - Business
Chamber of Commerce, Seville
Tourism Management Diploma - Tourism And Hotel Management
University of Seville
High School Diploma -
Instituto Nervión
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