Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Clearance
Leadership Experience
Timeline
Generic

Aaliyah Gardner

Corpus Christi

Summary

Dedicated and highly skilled professional with a versatile general administrative support skill set honed over 10 years in the Executive Administration field. Proficient in a wide range of clerical functions, adept at leveraging electronic tools and technologies to streamline operations and enhance efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

AAFES
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Delivered successful training to more than 4 employees during tenure, educating on successful work processes and productivity strategies.

Roving Store Worker

AAFES
10.2023 - 02.2024
  • Maintained clean and organized store environment for optimal customer shopping experience.
  • Assisted customers with locating desired items, leading to increased sales and repeat business.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
  • Maintained clean and organized store environment for optimal customer shopping experience.

Knowledge Management Assistant ( SSGT/E5)

Department of the Air Force Reserves
11.2013 - 12.2022
  • Administered life cycle/disposition schedules for 500+ records; ensured inspection readiness for 46 offices
  • Provided expert security for Privacy Act documents – routinely shredded, 1000+ documents destroyed per disposition/20+ per day – 300+ members information protected
  • Educated 8 deployed base records managers; taught knowledge management (KM), task management tool (TMT), and SharePoint programs – prepared 5 Air Expeditionary Wing (AEW) inspections
  • Resolved 364 SharePoint trouble tickets; built Command Forces Air Component Commander (CFACC) Dashboard for 21k personnel/coalition partners/8 AEWs
  • Engineered SharePoint Dashboard – automated customer service request; supported 130 tickets with reduced response time/300 man hours
  • Designed Crisis Action Team (CAT) SharePoint Site – standardized response management tool across Area of Responsibility (AOR); supported real-world incident
  • Hosted hands-on SharePoint training – educated 36 deployed content managers; enabled information sharing across Air Force Central Command (AFCENT)
  • Answered between 40-60 calls per day – average 4 min/call
  • Assisted with Government Purchase Card (GPC) Program – verifying delivery of purchased items and correct charges
  • Assisted with Publications and Forms programs – manages 60+ publications; oversees routing procedure and compliance
  • Managed records Management program – performed Staff Assisted Visits (SAVS) to 10+ offices; maintained disposition of essential/non-essential records
  • Handled mail center operations – distributed mail to 10+ offices, various units/squadrons; certified mail, first class mail, authorized mail, and packages (via FEDEX, UPS)

Front Desk Clerk - Transient/Billeting

Marine Corps Community Services
05.2016 - 10.2016
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
  • Maintained inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

High School Diploma -

Wayne School of Engineering
Goldsboro, North Carolina
01.2012

Skills

  • Effective Communication
  • Creative Thinking
  • Detail Oriented
  • Spreadsheet & Database Creation
  • Inventory Management
  • Adaptable
  • Fast Learner
  • Cash handling expertise
  • Training and mentoring
  • Operations Management

Certification

Esthetician, Z 146049, Board of Barbering and Cosmetology California

Additional Information

Administered life cycle/disposition schedules for 500+ records; ensured inspection readiness for 46 offices, Provided expert security for Privacy Act documents – routinely shredded, 1000+ documents destroyed per disposition/20+ per day – 300+ members information protected, Educated 8 deployed base records managers; taught knowledge management (KM), task management tool (TMT), and SharePoint programs – prepared 5 Air Expeditionary Wing (AEW) inspections, Resolved 364 SharePoint trouble tickets; built Command Forces Air Component Commander (CFACC) Dashboard for 21k personnel/coalition partners/8 AEWs, Engineered SharePoint Dashboard – automated customer service request; supported 130 tickets with reduced response time/300 man hours, Designed Crisis Action Team (CAT) SharePoint Site – standardized response management tool across Area of Responsibility (AOR); supported real-world incident, Hosted hands-on SharePoint training – educated 36 deployed content managers; enabled information sharing across Air Force Central Command (AFCENT), Answered between 40-60 calls per day – average 4 mins/call, Created over 300+ reservation records – registered guests, assigned rooms, issued keys cards; extensive knowledge of Epitome Hotel Software, Handled $500+ in cash drawer – responsible for change fund, Assisted with Government Purchase Card (GPC) Program – verifying delivery of purchased items and correct charges, Assisted with Publications and Forms programs – manages 60+ publications; oversees routing procedure and compliance, Managed records Management program – performed Staff Assisted Visits (SAVS) to 10+ offices; maintained disposition of essential/non-essential records, Handled mail center operations within the group – distributed mail to 10+ offices, various units/squadrons; certified mail, first class mail, authorized mail, and packages (via. FEDEX, UPS), Use of cash register; receive cash and give change to customers

Clearance

Secret, National Agency Check w/ Local Agency and Credit Checks (NACLC), 02/2022

Leadership Experience

  • Supported Shaw Air Force Base (AFB) 5/6 Booster Club – led team of 38 Airman (Amn) & supported 12 activity booths; boosted the morale of military members and families
  • Assisted Squadron Wingman Day – contributed 10+ hours towards planning/executing event; boosted morale of 40+ personnel
  • Maintained officer position as Membership Coordinator for 943 Super Six booster club for one year – recruited 10+ new members

Timeline

Shift Supervisor

AAFES
02.2024 - Current

Roving Store Worker

AAFES
10.2023 - 02.2024

Front Desk Clerk - Transient/Billeting

Marine Corps Community Services
05.2016 - 10.2016

Knowledge Management Assistant ( SSGT/E5)

Department of the Air Force Reserves
11.2013 - 12.2022

High School Diploma -

Wayne School of Engineering

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Aaliyah Gardner