Aaliyah Gillis-Graham
Dover
Overview
8
8
years of professional experience
Work History
Salesperson
OSL
Dover
08.2025 - Current
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted in training new sales staff on company policies and product offerings.
- Achieved sales targets by effectively communicating product benefits to customers.
- Implemented strategies to enhance customer engagement and retention rates.
Professional Bather/Grooming Assistant
Petsmart
08.2021 - 03.2025
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Answer the phones and scheduling appointments.
- Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites and hair mats.
- Used a gentle approach for anxious pets, clipping nails and trimming hair around paw pads.
- Kept the animals healthy and happy by brushing their coats, cleaning their ears, and providing other basic care.
- Took in information about pets health, vaccine information, behavior, potential allergies and other detail in order to provide complete records and methods of owner contact.
- Express anal glands when needed, or requested by pet parent.
- Bathe, dry and brush out dogs thoroughly, efficiently, and safely.
- Accept any walk in services that the pet parent request. (Nail trims, ear cleaning, teeth brushing etc.)
- Provide any information on questions that the pet parent may have regarding their dogs need and breed information.
Assistant Manager
Domino’s Pizza
04.2022 - 12.2024
- Prep food for rush hour
- Answering phone calls, putting in orders for carry out and delivery
- Handling food from the oven, cutting and putting pizzas into boxes
- Worked at the cash register, applying coupons, calculating customers totals, and accepting cash and credit card payments.
- Used bleach and clean clothes to clean the counters and food prep stations. Carefully guided prepared items into the oven and cooked them at precise temperatures and times to avoid skin burns.
- Counted cash at the end of the day and deposited extra money to the bank.
- Managed the store and took control of any problems that occurred
- Opened and closed the store, making sure to do said duties for the day. Prepping the store for the morning and closing the store for the night.
Hostess
The Greene Turtle
06.2018 - 05.2021
- Oversaw server balance and table turnover to ensure that the customers were properly seated and satisfied.
- Took credit card, cash and gift certificate payments and gave cash transactions change.
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Make a call to confirm that the guests will show up for their scheduled reservations.
- Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction.
- I’m doing a variety of cleaning and odd jobs around the restaurant.
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
Education
Associates of Arts - Environmental Studies
University of Delaware
Dover, DE05.2022
High School - undefined
Dover High School
Dover, DE06.2020
Skills
- Leadership roles
- Team work
- Dealing with animals
- Customer service experience
- Running a store for open/closing shift
- Critical thinking
- Excellent communication skills
- Attention to details
- Problem solving
- Proven organizational skills
- Good work ethic
Timeline
Salesperson
OSL
08.2025 - Current
Assistant Manager
Domino’s Pizza
04.2022 - 12.2024
Professional Bather/Grooming Assistant
Petsmart
08.2021 - 03.2025
Hostess
The Greene Turtle
06.2018 - 05.2021
Associates of Arts - Environmental Studies
University of Delaware
High School - undefined
Dover High School