Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Holley

Dover

Summary

Results-oriented Administrative Professional experienced in document processing, data verification, and records management. Delivered exceptional customer support through effective database navigation and confidential information handling. Focused on maintaining accuracy and organization while adapting to fast-paced environments.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Casual Seasonal Clerical Assistant

Department of Health and Social Services (DHSS)
02.2024 - 12.2025
  • Providing appropriate services quickly and accurately
  • Sorted, date stamped, and processed incoming returned mail for team distribution, ensuring timely handling of correspondence
  • Answer telephone, screen calls, refer to appropriate worker/POD or agency, and take messages
  • Greeted visitors and screened cases in Document Imaging System (DIS) and/or Assist Worker Web (AWW) to facilitate effective service delivery
  • Sent applications promptly to support efficient processing and tracking.
  • Offer voter registration and process resulting registration forms
  • Process ID cards according to established security procedures
  • Maintained forms and supplies for unit operations and coordinated case transfers to DIS case file, supporting seamless workflow
  • Maintain handwritten and/or computerized logs, Prepare and process documents for and through the Document Imaging System (DIS) via scanning and indexing

Seasonal Service Team Member

Michaels
11.2023 - 02.2024
  • Delivered exceptional customer service to enhance shopping experiences.
  • Guided customers in locating products to meet their needs.
  • Ensuring a smooth and efficient checkout experience.
  • Regularly tidied checkout spaces to enhance the shopping experience and maintain store standards.

Education

Associate of Science - Nursing

Delaware Technical Community College
Dover, Delaware
06.2026

High School Diploma - Criminal Justice

Polytech High School
Woodside, Delaware
01.2024

Skills

    Data entry Document processing Claims administration Records Management File maintenance Microsoft Office Suite Database navigation Confidential handling Quality assurance Administrative assistance Customer support Communication skills Time Management Problem Solving Organization Attention to Detail Multitasking Remote readiness Teamwork Adaptability

  • Data Input Accuracy
  • Phone handling

Data management

  • Record keeping
  • Document scanning
  • Document duplication

Certification

  • American Heart Association/ Healthcare Provider Level/CPR
  • American Heart Association/Healthcare Provider Level/First Aid
  • Federal Emergency Management Agency: Incident Command Systems (IS-100.c)
  • Federal Emergency Management Agency: National Incident Manage Systems (IS-700.b)
  • Criminal Justice Certification

Timeline

Casual Seasonal Clerical Assistant

Department of Health and Social Services (DHSS)
02.2024 - 12.2025

Seasonal Service Team Member

Michaels
11.2023 - 02.2024

High School Diploma - Criminal Justice

Polytech High School

Associate of Science - Nursing

Delaware Technical Community College
Aaliyah Holley