Aaron Cook
New Castle,DE
Summary
Aspiring HVAC Technician, currently enrolled in trade school, with a strong foundation in customer service and hands-on technical training. Brings 17 years of experience as a seasoned Operations Manager and leader, skilled in planning, problem-solving, and team development. Resilient and results-driven, with proven ability to improve processes, enhance productivity, and deliver exceptional client experiences. Combining a strategic mindset with a commitment to technical excellence to build a long-term career in the HVAC industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Affordable Delivery Service
10.2023 - 03.2025
- Oversee daily field operations to ensure project efficiency and quality standards are met.
- Diagnose and resolve real-time challenges on active job sites to maintain productivity and timelines.
- Maintain consistent communication with the Foreman to coordinate workflow and address on-site needs.
- Plan and schedule upcoming projects with dealership clients, ensuring alignment with company priorities.
- Allocate manpower strategically based on project scope, deadlines, and profit margins.
- Supervise and maintain daily upkeep of company vehicles to ensure reliability and compliance.
Operations Manager/Furniture Installer
Tri-R Seating and Office
12.2014 - 03.2023
- Built and maintained strong relationships with external vendors and suppliers to ensure consistent quality and competitive pricing.
- Oversaw purchasing, sales, marketing, and customer account operations to drive organizational efficiency and growth.
- Engaged effectively with customers to strengthen relationships and enhance client retention.
- Designed and executed strategies aimed at improving customer satisfaction and overall service performance.
- Increased profitability by identifying inefficiencies and implementing streamlined operational processes.
Furniture Installer
Tri-State Installers
09.2007 - 12.2014
- Oversee daily field operations to ensure project efficiency and quality standards are met.
- Diagnose and resolve real-time challenges on active job sites to maintain productivity and timelines.
- Maintain consistent communication with the Foreman to coordinate workflow and address on-site needs.
- Plan and schedule upcoming projects with dealership clients, ensuring alignment with company priorities.
- Allocate manpower strategically based on project scope, deadlines, and profit margins.
- Supervise and maintain daily upkeep of company vehicles to ensure reliability and compliance.
Education
HVAC/R
Pennco Tech - Blackwood Campus
Blackwood, NJDiploma -
Pennsauken High School
Skills
- Project management
- Workflow optimization
- Worksite safety and maintenance
- Blueprints and schematics reading
Certification
- EPA 608 Technician Universal
- R-410A Safety and Handling
Additional Information
- Over 17 years of customer service experience filling bartending and hospitality roles.
- Three years of hands-on carpentry experience as a union member.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Affordable Delivery Service
10.2023 - 03.2025
Operations Manager/Furniture Installer
Tri-R Seating and Office
12.2014 - 03.2023
Furniture Installer
Tri-State Installers
09.2007 - 12.2014
Diploma -
Pennsauken High School
HVAC/R
Pennco Tech - Blackwood Campus