Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Phan

Dover

Summary

I am looking to find a job where I can utilize my communication skills and quick learning. I have experience with formally presenting myself among peers and representing the company to consumers. I have over eight years of customer service experience, ranging from licensed insurance transactions to being the highest-level representative in a call center, to front-line sales. My best trait is being able to learn, adapt, and implement new processes in a short amount of time. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

7
7
years of professional experience

Work History

Retail Sales Consultant Tier 2

Xfinity
Dover
10.2023 - Current
  • Proficient in sales and assisting customers with maintaining their home services and cellular services
  • Quick to adapt to ongoing advancement in technologies and IT for cellular issues

Licensed Tier 2 Advocate

FARMERS INSURANCE
Phoenix
09.2021 - 01.2023
  • Licensed in Guidewire Policycenter and operating auto, fire, and umbrella insurance in over 40 states.
  • Experience is operating Windows DOS, Word, Excel, and Powerpoint.
  • I work on Inbound/outbound calls, text, and chat interactions.
  • I have experience with handling back to back service requests with first call resolutions.
  • Experience in notating each transaction in detailed summaries.

Advanced Resolution Center Specialist

MAXIMUS
Phoenix
10.2018 - 02.2021
  • Experienced with handling consumer personal information under HIPAA protocol.
  • Capable of managing my own personal workload and daily schedule while making room to assist my peers with their projects.
  • I am trained to manage casework escalations and claims involving complex matters pertaining to insurance coverage for the deceased, incarcerated and incapacitated consumers of Healthcare.gov.
  • Managed employee training for seven new hires, over a period of eight months offering continuous guidance and mentorship on best practices while providing constructive feedback.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2016

Skills

  • Sales strategies
  • Customer service
  • Data entry
  • Technical troubleshooting
  • Insurance policies
  • Client relationship management
  • Product knowledge
  • Inventory management
  • Employee training
  • Team collaboration
  • Effective communication
  • Time management
  • Handling customer complaints
  • Collecting payments
  • Product merchandising

Timeline

Retail Sales Consultant Tier 2

Xfinity
10.2023 - Current

Licensed Tier 2 Advocate

FARMERS INSURANCE
09.2021 - 01.2023

Advanced Resolution Center Specialist

MAXIMUS
10.2018 - 02.2021

High School Diploma -

Maryvale High School
Aaron Phan