Aarti Tomar
DUBAI,UAE
Summary
Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Overview
5
5
years of professional experience
Work History
Store Manager
The Editor's Market
Dubai, Al fahim HQ
01.2023 - Current
- Rewarded and recognized high-achieving staff to motivate employees and amplify store revenue
- Maximized sales opportunities by communicating new shop and online promotions clearly to staff and customers
- Supervised sales assistants in merchandising goods, processing payments, and resolving product-related issues to maintain store shopping standards
- Consistently exceeded performance targets by effectively managing and optimizing key retail store KPIs, including sales growth, customer satisfaction, and inventory turnover
- Handled client's complaints with excellent knowledge of compensation procedures and return policies
- Led and motivated a high-performing team to consistently achieve targets through effective communication, and strategic planning,
- Determined the strategic direction of the organization based on industry knowledge and market research.
- Enforced licensing laws, health and safety regulations, and all regulatory guidelines and legislation at all events.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Completed opening and closing procedures each day.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Store Manager
Hema Amsterdam
Dubai, Apparel Group
01.2021 - 01.2023
- As the responsible party for the high-performing departments of Study and Gifts, I maintain a monthly average contribution of 25% to the store's overall sales
- Provide customer assistance by sharing knowledge about the features and benefits of our store's products
- Preparing the list of slow/fast moving items and sharing with the manager for better visual presentation and stock requirement
- Accessing SIM/Oracle for stock receiving and outwards for accurate inventory
- Achieved individual sale targets and counter selling by communicating current running promotions and company reward scheme for the customer.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Evaluated products to select mix meeting current customer demand.
- Acted as liaison between staff and management to improve store performance.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Challenged and inspired team members to achieve business results.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Kept awareness of competitor activity and developed ideas to promote store.
Sales Assistant
Reliance Group
India
02.2019 - 12.2020
- Build rapport with customers, answer queries, address concerns to create a positive shopping atmosphere
- Implement and communicate ongoing promotions, and discounts to encourage customer loyalty and repeat business
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Suggest additional items or complimentary products to maximize sales opportunities.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Education
Bachelor's In Arts -
CCS UNIVERSITY
IndiaSkills
- Customer Service
- Team Leadership
- Visual merchandising
- Inventory management
- Outstanding communication skills
- Customer satisfaction
- Merchandise planning
Languages
English
Fluent
Hindi
Fluent
German
Beginner
Timeline
Store Manager
The Editor's Market
01.2023 - Current
Store Manager
Hema Amsterdam
01.2021 - 01.2023
Sales Assistant
Reliance Group
02.2019 - 12.2020
Bachelor's In Arts -
CCS UNIVERSITY
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