Abass Yunus Ibrahim
Berlin
Summary
Diligent Support Engineer with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Specialist
Springfield E&P
10.2017 - 01.2025
- Lead IT operations and computer systems to meet organizational needs
- Develop and implement effective IT strategies, policies, and procedures
- Installation, management, and maintenance of network infrastructure (LAN, WAN, VPN and Access Points and Firewalls)
- Auditing of ICT system and updating policy
- Protect company data through robust security measures and controls.
- Solve computer hardware and software problems, including system refreshes and equipment upgrades
- Configured and managed Active Directory, DNS, and File server.
- Review IT systems for security and compliance, updating access permissions as needed
- Diagnosed, repaired, and maintained all reported hardware and software issues of servers, end-user computers, and mobile devices
- (iPhones)
- Administer Microsoft 365 tools, including user setup and access problem resolution
- Conduct thorough testing and create clear documentation for company systems
- Set up and configure equipment including laptops, printers, and network devices
IT Support Specialist
EXP GHANA LTD
06.2014 - 10.2017
- Installation of Microsoft Operating Systems. (macOS, Cent Os, Windows, Kali).
- Configure Office 356 / Google Workspace on user computers.
- Provided technical support for software products, diagnosing and troubleshooting issues.
- Web Development.
- Mail server: Google Workspace, Office 365.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Web Developer
Pingsys IT Network Solutions
01.2009 - 12.2013
- Led 5+ web development projects from concept to launch, ensuring on-time delivery and client satisfaction.
- Designed and maintained 10+ dynamic websites and databases, improving site speed and reliability by 30%.
- Developed custom content management systems and e-commerce platforms, resulting in a 25% increase in client user engagement and a 15% boost in online sales.
- Increased website traffic through search engine optimisation strategies and targeted content creation.
- Developed custom web applications, resulting in tailored solutions for client needs.
IT Technician & Customer Service
Ultimate Suppliers Ltd
01.2010 - 12.2010
- Installed and configured Microsoft Windows (XP, 7, 10, 11) and various Linux distributions (e.g., Ubuntu, CentOS) across 30+ client and company systems.
- Installed and maintained essential applications and software tools based on user and department requirements.
- Diagnosed and repaired unbootable computers, restoring functionality for over 30 systems per month, minimising downtime.
- Assembled custom-built PCs, desktops, and workstations tailored for gaming, design, office use, and enterprise needs, averaging 80 monthly assemblies.
- Improved network efficiency by optimising configurations and implementing necessary updates.
Education
Master of Science - Digital Forensic & Cybersecurity
GIMPA
Accra, Ghana12-2024
Bachelor of Science - Business Computing and information Systems
University of Wales
Wales12-2012
International Advanced Diploma - Computer Studies
IPMC Labone Ghana, NCC Education
Accra,Ghana01.2011
International Diploma - Computer Studies
IPMC Labone Ghana, NCC Education
Accra,Ghana01.2009
Skills
- Operating Systems: Proficient in Windows, Linux, macOS, Kali Linux, and CentOS
- Networking: Experience in configuring routers and access points
- Web Development: Experienced in CMS, e-commerce, and web design (HTML, PHP)
- System Administration: Skilled in Active Directory
- Hardware & Repair: Assembled computers, repaired hardware, and replaced hard drives
- Help Desk Support
- Teamwork and Collaboration Virtualisation
- Backup and Disaster Recovery Solutions
- Confluence
- Jira
- TeamViewer/AnyDesk
- Remote Support
- Virus Total
- Troubleshooting
- Information security
Certification
- IT Masters In Partnership with Charles Sturt University - Pen Testing
- Security Blue Team - Introduction to Digital Forensics
- Security Blue Team - Introduction to Networking Analysis
LANGUAGES
Languages: English (Fluent)
German - A1
References
Upon Request
Accomplishments
- Springfied HQ to Deepsea Bolsta 10/2024 - 10/2024 Connected springfield head office to offshore Drilling Rig Deepsea Bolsta. (This allows communication between the two sites). Cape Three points.
- Disaster Recovery 04/2023 - 06/2023 Disaster recovery setup at ONIX Data Center for Springfield group. Backup data from Springfield to ONIX Data Center.
- Ghana Boundary Commission Infrastructure Configured and setup Network Infrastructure for Ghana Boundary Commission. (EXSI,Sophos, Yeastar VoIP,Server Installation)
Timeline
IT Specialist
Springfield E&P
10.2017 - 01.2025
IT Support Specialist
EXP GHANA LTD
06.2014 - 10.2017
IT Technician & Customer Service
Ultimate Suppliers Ltd
01.2010 - 12.2010
Web Developer
Pingsys IT Network Solutions
01.2009 - 12.2013
Master of Science - Digital Forensic & Cybersecurity
GIMPA
Bachelor of Science - Business Computing and information Systems
University of Wales
International Advanced Diploma - Computer Studies
IPMC Labone Ghana, NCC Education
International Diploma - Computer Studies
IPMC Labone Ghana, NCC Education
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