Abby Elizabeth King
APO,MA
Summary
Reliable performance-focused professional offering top-notch customer service skills and relationship-building strengths. Proven to deliver compassionate patient care. Versatile professional with many years of experience in performing efficient administrative tasks. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Well-organized and forward-thinking in managing patient needs. Responsible Technician with excellent troubleshooting, customer service and analytics skills. Coupled with 6 years of medical assistant experience and additional time serving in management and supervisory roles. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Dermatology Technician
Vanguard Skin Specialist
10.2022 - Current
- Contributed to a decrease in appointment wait times by efficiently managing patient flow and scheduling.
- Enhanced clinic reputation by consistently delivering high-quality dermatological care and exceptional customer service.
- Provided pre-and post-operative care for patients undergoing dermatologic surgery, contributing to successful recovery rates.
- Conducted patch testing for allergens helping pinpoint contact dermatitis causes allowing targeted avoidance strategies implementation.
- Maintained up-to-date patient records, including photographs and treatment notes facilitating continuity of care and accurate monitoring of progress.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
Dermatology Technician
Polley Clinic Of Dermatology
03.2020 - 04.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Medical Assistant
Pinehurst Medical Clinic
10.2018 - 02.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Responded to emails and other correspondence to facilitate communication.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Scheduled appointments and provided follow-up calls to patients.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Gathered forms, copied insurance cards, and collected patient information for billing and insurance filing.
Store Manager
Cato
03.2013 - 11.2014
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored member sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed high levels of call flow.
Education
NHA Certification - Medical Assisting
Auburn University
Auburn, ALSkills
- Appointment Scheduling
- Inventory and Supply Management
- Medical Billing and Coding
- Medical Records Maintenance
- Punctuality
- Workflow Coordination
- Medical Charting
- HIPAA Compliance
- Customer Relationship Management
- Call Center Operations
Certification
- Dermatology Technician
- Certified Medical Assistant
- CPR/First Aid Certified
Timeline
Certified Dermatology Technician
Vanguard Skin Specialist
10.2022 - Current
Dermatology Technician
Polley Clinic Of Dermatology
03.2020 - 04.2022
Certified Medical Assistant
Pinehurst Medical Clinic
10.2018 - 02.2020
Store Manager
Cato
03.2013 - 11.2014
NHA Certification - Medical Assisting
Auburn University
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