Abd-elrahim Houbi
London,UK
Summary
Offering strong observational skills and calm, composed demeanour in high-pressure situations. Knowledgeable about conflict resolution, customer service, and maintaining safe environment. Ready to use and develop communication, situational awareness, and teamwork in security role.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Team leader
Knot pretzel
Victoria train station , Uk
2025.11 - Current
- Managed daily inventory levels to ensure optimal stock of supplies.
- Collaborated with team members to develop and implement innovative seasonal drink specials.
- Ensured optimal customer satisfaction through proactive issue resolution and tailored service.
- Oversaw inventory management to optimise supply levels and ensure operational efficiency.
- Spearheaded development and execution of innovative seasonal beverage offerings, fostering collaboration among team members.
- Delivered personalised service and efficiently resolved customer issues to significantly boost satisfaction levels.
- Executed routine security checks in accordance with station protocols to ensure compliance with safety and 'hot' item regulations.
- Oversaw stock monitoring and controlled items to ensure secure handling and mitigate risks of unauthorised access or safety hazards.
- Facilitated customer-facing security interactions to resolve issues calmly while ensuring adherence to safety procedures.
Barista
Dallucci
Earls court, Uk
2025.01 - 2025.10
- Optimised customer order management in a dynamic cafe environment to streamline operational flow.
- Facilitated high standards of cleanliness and organisation through proactive collaboration with team members.
- Spearheaded development of innovative seasonal drink specials by experimenting with unique flavours and ingredients to elevate customer offerings.
- Ensured cafe environment maintained rigorous cleanliness and organisation standards through proactive collaboration with team members.
- Executed customer order fulfilment processes in a high-paced setting to guarantee exceptional service delivery.
Barista
Pret A Manager
Brixton , Uk
2024.02 - 2025.03
- Assisted customers with inquiries and resolved complaints. Provided information on products and services to support customer satisfaction. Supported team in keeping service area clean and organised.
- Delivered exceptional customer service while managing high-volume transactions in fast-paced cafe environment.
- Optimised collaboration with team members to enhance workflow efficiency.
- Oversaw customer service operations to ensure exceptional service delivery in a fast-paced cafe environment.
- Streamlined workflow by coordinating with colleagues to enhance efficiency and service delivery.
- Ensured customer satisfaction through proactive engagement and meticulous attention to detail in all interactions.
Kitchen assistant
M&B
Hammersmith , Uk
2023.06 - 2024.03
- Facilitated food preparation processes to ensure timely service delivery.
- Maintained cleanliness and organisation in kitchen area to uphold hygiene standards.
- Conducted regular stock checks to enhance inventory management efficiency.
- Optimised food preparation processes for efficient service delivery.
- Maintained kitchen cleanliness through rigorous organisation and systematic cleaning protocols.
- Conducted regular inventory checks to ensure optimal stock levels and streamline operations.
- Ensured timely food preparation to enhance service efficiency.
- Maintained high standards of cleanliness and organisation in kitchen areas, ensuring compliance with hygiene regulations.
- Conducted regular inventory checks to enhance stock management efficiency.
Education
GCSEs - Mathematics
Mathematics GCSE
London05.2023
GCSEs - English
English GCSE
London 2024.09 - 2024.05
Mechanical Engineering
Baccalauréat in mechanical engineering
Algiers 05.2021
Skills
- Interpersonal understanding
- Handcuffing techniques
- Proactive prevention strategies
- Radio communication proficiency
- Familiarity with legal regulations
- Alertness cultivation
- Metal detector usage
- Knowledge of security protocols
- Lockdown procedure knowledge
- Alarm response protocols
- Bag search expertise
- Ticket checking
- Hazard identification
- Radio communication
- Fire safety training
Certification
SIA Door Supervisor Licence 1017904813871130
Screening questions
- I have a valid ID (passport or driving licence)
- I don't have utility bills in my name on the current address
- I have never been convicted of a criminal offence
- I have never been bankrupt in the past
- I don't have any CCJS (County Court Judgement) issued in the past 6 years
Languages
Arabic
Native
English
Proficient
C2
French
Intermediate
B1
Additional Information
Act security qualification
Act awareness qualification
First aid qualification
Basic handcuffs training qualification
Door supervisor training qualification
Door supervisor license
(Any of these given when requested)
Timeline
Team leader
Knot pretzel
2025.11 - Current
Barista
Dallucci
2025.01 - 2025.10
GCSEs - English
English GCSE
2024.09 - 2024.05
Barista
Pret A Manager
2024.02 - 2025.03
Kitchen assistant
M&B
2023.06 - 2024.03
GCSEs - Mathematics
Mathematics GCSE
Mechanical Engineering
Baccalauréat in mechanical engineering