Abdelrahman Afara
Maritime Student And Sea Transport
Leer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Telephone Customer Service Representative
Vodafone UK
10.2020 - 10.2021
- Processed debit and credit card and electronic check payments.
- Collaborated with other departments to provide seamless support for customers requiring specialized assistance.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Developed rapport with customers through active listening skills, creating open environment where issues could be discussed freely without judgment or frustration from either party involved.
Education
Bachelor of Nautical Science And Maritime Transpor - Nautical Sience And Maritime Transport
Emden-Leer Hochschule
Leer, Germany 03.2024 - Current
Bachelor of Law - Law
Alexandria Faculty of Law English Department
Alexandria, Egypt 09.2014 - 08.2020
Skills
Microsoft Office
undefinedTimeline
Bachelor of Nautical Science And Maritime Transpor - Nautical Sience And Maritime Transport
Emden-Leer Hochschule
03.2024 - Current
Telephone Customer Service Representative
Vodafone UK
10.2020 - 10.2021
Bachelor of Law - Law
Alexandria Faculty of Law English Department
09.2014 - 08.2020
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