Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abdelrhman Khalaaf

Abdelrhman Khalaaf

Compliance Associate
Giza

Summary

Highly motivated compliance associate with a strong work ethic and the ability to thrive under pressure. Known for fast learning and adaptability, I effectively navigate complex compliance challenges. Excellent problem-solving and communication skills contribute to successful project outcomes. Committed to maintaining high standards and continuously improving processes.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Compliance Associate

amazon
Cairo
04.2022 - Current
  • Successfully transitioned from a manual classification role to a rule writer position, showcasing adaptability and quick learning abilities.
    Recognized as the first point of contact (POC), demonstrating exceptional communication and problem-solving skills.
    Contributed to AutoML projects for three months, leveraging automated machine learning techniques to streamline processes and improve efficiency.
  • Played a significant role in the Flecha project, actively participating and contributing to its successful execution.
  • Handled and resolved over 900 tickets, showcasing exceptional organizational skills and ability to handle a high volume of tasks.
  • Managed and worked with 250,000 ASINs, ensuring accurate and efficient product classification.
  • Consistently maintained attention to detail and accuracy, ensuring compliance with regulatory requirements and quality standards.
  • Effectively collaborated with cross-functional teams, contributing to improved processes and successful project outcomes.
  • Received positive feedback for consistently meeting deadlines and delivering high-quality work.
  • Demonstrated a commitment to continuous improvement by staying updated with industry trends and best practices in product classification and rule writing.


    -
    -

Storekeeper

wadi food
sadat
01.2015 - 12.2023
  • Trained and supervised new associates in grocery, produce and administrative departments.
  • Assisted customers by answering questions and suggesting merchandise.
  • Streamlined the receiving and storage processes, enhancing operational efficiency and minimizing errors.
  • Implemented safety protocols and best practices, resulting in a safer working environment and reduced incidents of loss or damage to stored items.


Investigation Specialist

Amazon
cairo
11.2020 - 04.2022
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.
  • Conducted successful investigations, delivering accurate and reliable findings.
  • Received recognition for exceptional analytical skills, contributing to the resolution of complex cases.

Stylish optic company Sales Manager

Giza
01.2017 - 12.2021
  • Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
  • Meeting planned sales goals
  • Setting individual sales targets with the sales team
  • Tracking sales goals and reporting results as necessary
  • Coordinating with marketing on lead generation
  • Promoting the organization and products
  • Understand our ideal customers and how they relate to our products.

Email & Escalation Team

SOUQ
maadi
10.2019 - 11.2020
  • I'm working as overnight shift in all of this time and we increase our performance from 32% to 65%
  • handled more than 20000 email and call
  • i was the part of prime day lunches in ae , eg, sa
  • handled 300 email within 18 hours with no rest in the burned plan
  • floor support for new beginners 4 rounds
  • give the training for new juniors


Customer Service Representative Specialist

Amazon
Maadi
11.2018 - 08.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

Sadat University
01.2014 - 05.2018

Skills

Microsoft office skillsundefined

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • amazon egypt ,sa,ae lunches
  • prime lunches
  • top performance more than 3 months

Timeline

Compliance Associate

amazon
04.2022 - Current

Investigation Specialist

Amazon
11.2020 - 04.2022

Email & Escalation Team

SOUQ
10.2019 - 11.2020

Customer Service Representative Specialist

Amazon
11.2018 - 08.2019

Stylish optic company Sales Manager

Giza
01.2017 - 12.2021

Storekeeper

wadi food
01.2015 - 12.2023

Sadat University
01.2014 - 05.2018

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Abdelrhman KhalaafCompliance Associate