Abdinasser Hirsi Gudal
Cologne
Summary
Dedicated quality professional with knowledge of tracking performance metrics and quality assurance procedures in medical device industry after industry transition. Would like to contribute to the optimization of quality assurance procedures in a quality-oriented company. Keen on taking on new challenges in healthcare sector.
Overview
9
9
years of professional experience
Work History
Product Complaints Specialist
Stryker GmbH & Co. KG
06.2022 - Current
- Enhancing customer satisfaction by addressing and resolving product complaints promptly and professionally.
- Implenting complaint handling processes for increased efficiency and reduced response times. Ensuring the documentation of the investigation reports and forwarding to customers (reporting and notified bodies).
- Managing high volumes of customer complaints of products by 11 divisions, ensuring timely documentation for regulatory authorities and effective resolutions for improved customer retention.
- Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
- Collaborated with cross-functional teams to identify root causes of common complaints and implement process improvements.
- Cooperating with service technicians regarding technical service reports, maintaining and transferring these reports from Salesforce and Oracle into system Trackwise
- Support in the initiation of non-conformities and CAPA (corrective and preventive actions) in compliance Standard Operating Procedures and legal requirements (ISO 13485, FDA, vigilance reporting)
Technical Support Specialist
Zoll CMS GmbH
02.2020 - 05.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Delivered high-quality support to clients, addressing critical system errors and promptly resolving problems.
Freelance Translator (German-English)
Sportec Solutions GmbH
09.2019 - 02.2020
- Match data translations for sports industry.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
Translation Project Manager
Schnellübersetzer GmbH
06.2016 - 08.2019
- Managed a team of translators, ensuring timely delivery of high-quality translations for various clients.
- Developed strong relationships with freelance translators and language service providers, resulting in increased client satisfaction.
- Enhanced translation project efficiency by implementing standardized workflows and communication channels.
- Overlooked the entire translation project lifecycle, from initial planning to final delivery, maintaining strict adherence to deadlines and budgets.
- Implemented consistent quality control measures for all translated materials, leading to a significant reduction in errors and revisions required.
- Collaborated with clients to understand their specific requirements, tailoring translation projects accordingly for optimal results.
- Trained new hires on company policies and procedures as well as industry best practices, fostering a culture of continuous improvement within the team.
Inside Sales Representative
Telemarkt AG
08.2015 - 04.2016
- Improved sales revenue by building strong relationships with clients and providing insightful product recommendations in telecommunication industry.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Answered customers' questions regarding products, prices, and availability.
Education
Bachelor of Arts - Language Interpretation And Translation
Rheinische Friedrich-Wilhelms-Universität Bonn
Bonn, Germany03.2015
Wirtschaftsgymnasium -
Berufskolleg des Rhein-Sieg-Kreises in Siegburg
01.2006
Realschule Lohmar
01.2003
Gymnasium Lohmar
01.2000
Grundschule Lohmar
01.1996
Skills
- Arabic, English, French, German
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Adobe Creative Suite (Illustrator, Photoshop, InDesign)
- CAT Tools (SDL Trados Studio 2011, 2015, MemoQ 2015, Across)
- Salesforce, Microsoft Power BI, Oracle
- Basic knowledge of Q-Pulse, QMS according ISO 13485
- Salesforce, Microsoft Power BI, Oracle
- Basic knowledge of Q-Pulse, QMS according ISO 13485
Degrees
- 2003, Fachoberschulreife (equivalent to Secondary school leaving certificate)
- 2006, Allgemeine Hochschulreife (A-level)
- 2015, Bachelor of Arts
Personal Information
- Place of Birth: Doha, Qatar
- Date of Birth: 12/24/85
- Nationality: German
Hobbies and Interests
- Sports
- Music & Film
- Travel
- Board games
Timeline
Product Complaints Specialist
Stryker GmbH & Co. KG
06.2022 - Current
Technical Support Specialist
Zoll CMS GmbH
02.2020 - 05.2022
Freelance Translator (German-English)
Sportec Solutions GmbH
09.2019 - 02.2020
Translation Project Manager
Schnellübersetzer GmbH
06.2016 - 08.2019
Inside Sales Representative
Telemarkt AG
08.2015 - 04.2016
Bachelor of Arts - Language Interpretation And Translation
Rheinische Friedrich-Wilhelms-Universität Bonn
Wirtschaftsgymnasium -
Berufskolleg des Rhein-Sieg-Kreises in Siegburg
Realschule Lohmar
Gymnasium Lohmar
Grundschule Lohmar
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