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Abdollah Jahangiri
Duisburg
Kurzprofil
Erfahrener IT Field Engineer und IT Support Specialist mit über 15 Jahren Berufserfahrung im Bereich IT-Support, Systemadministration und End-User-Support. Aktuell tätig als IT LD Field Engineer und Video Conference Specialist bei Henkel in Düsseldorf mit Schwerpunkt auf VIP-Support, Videokonferen Specialist, Microsoft 365, Azure, Intune sowie Live-Event- und Townhall-Streaming. Fundierte Kenntnisse in Microsoft-Technologien, Active Directory, SCCM, Exchange, Endpoint Management und Apple-Gerätesupport. Ausgeprägte Serviceorientierung, hohe Problemlösungskompetenz sowie Erfahrung im internationalen Umfeld mit deutsch- und englischsprachigem Anwendersupport. Mehrsprachig in Deutsch, Englisch und Persisch.
Kernkompetenzen
- IT Field Service & Onsite Support
- IT Operation Analyst
- VIP- und Executive Support
- Microsoft 365 Administration
- Azure & Intune
- Microsoft Endpoint Manager
- Active Directory & Exchange
- Videokonferenz- und Collaboration-Lösungen
- Live-Streaming, Townhalls & Events
- Windows- und Apple-Support (MacBook, iPhone, iPad)
- Hardware-Reparatur und Lifecycle Management
- Ticket-Systeme (ServiceNow, Remedy, HPSM, ClassicDesk, SolMan)
- Deutsch, Englisch und Persisch
Übersicht
14
14
years of post-secondary education
18
18
years of professional experience
Berufserfahrung
IT LD Field Engineer and Video Conference Specialist
Henkel HQ
Düsseldorf
2023.10 - 2026.08
- ITSupport for Board member and CEO Office
- And Video Conference Specialist
- Apple (MacBook,iPad and iPhone) support
- Intune and Azure Support
- MS Office Support and administration
- Planning and Streaming Live Event and TownHalls
- Printer Support
- Hardware repair (Lenovo)
IT Consultant
Nagarro ES
2022.02 - 2026.08
- 1.5 and 2nd Level support
- OnSite and Remote
- Training Service Desk Agents for Different Projects
- Assistance and Solution for Office Programms
- Administrative Activities
- MS Office Adminstration
- MS Exchange Adminstration
- MS Azure
- MS Endpoint Manager
- OneDrive & SharePoint
- Config Manager Consol (SCCM)
- Active Directory
- Lansweeper
- SSL VPN
- OMS
- SAP and IBM Lotus Notes Configuration
- Full support for Windows 10 and Windows 7
- Assignment and repair of programs
- Catch and Dispatch for Hardware problems
- Catch and Dispatch for 3rd level support
- Ticket Systems: ServiceNow, HPSM, Remedy, ClassicDesk, SolMan
IT Support
Allgeier Service GmbH
Düsseldorf
2019.01 - 2022.01
- Level 1,5 IT Support for three different Companies: Chemical, Medical and Media Company.
- Support and Consulting by Phone and Writing, In German and English
Salesman
KadeDi Diakonie
Duisburg
2016.08 - 2018.08
- Internship as Salesman
Translator (Persian/English)
Malteser e.V.
Dortmund
2016.01 - 2016.03
- As Translator (Persian/English) in 'First Step' Project
- As Renovation staff in an asylum facility
Salesperson
Esfahan
2011.10 - 2014.04
- Worked as a Salesperson in a Computer Shop Purchase / Sale, Repair, Installation
IT Support
Isfahan University
Isfahan
2009.02 - 2010.10
- Internship
Ausbildung
IT Specialist - System integration
Fanni va Herfei
Isfahan 2006.03 - 2008.06
High school graduation - Mathematics and physics
Nasle Farda High school
Isfahan 2002.01 - 2006.01
Secondary school -
Golestan
Isfahan 1999.01 - 2002.01
Elementary school -
Shahid Montazeri
Isfahan 1994.01 - 1999.01
Kompetenzen
- MS 365
- Kreativität
- Effizientes Zeitmanagement
- Kommunikationsstärke
- Lernbereitschaft
- Kritik- und Konfliktfähigkeit
- Lösungsoriente Arbeitsweise
- Engagement und proaktives Handeln
Benutzerdefiniert
- 06/01/19, 06/30/19, Professional knowledge Placement in the field of Trade, DAA, Duisburg
- 08/01/18, 12/31/18, PerjuF-H Perspective for young refugees in the skilled trades, Education Centre for Crafts, Duisburg
- 09/01/16, 09/30/17, Integration and Orientation course ITS, Duisburg
Hobbys
Zeitleiste
IT LD Field Engineer and Video Conference Specialist
Henkel HQ
2023.10 - 2026.08
IT Consultant
Nagarro ES
2022.02 - 2026.08
IT Support
Allgeier Service GmbH
2019.01 - 2022.01
Salesman
KadeDi Diakonie
2016.08 - 2018.08
Translator (Persian/English)
Malteser e.V.
2016.01 - 2016.03
Salesperson
2011.10 - 2014.04
IT Support
Isfahan University
2009.02 - 2010.10
IT Specialist - System integration
Fanni va Herfei
2006.03 - 2008.06
High school graduation - Mathematics and physics
Nasle Farda High school
2002.01 - 2006.01
Secondary school -
Golestan
1999.01 - 2002.01
Elementary school -
Shahid Montazeri
1994.01 - 1999.01