Abdul Rahman
Aschaffenburg
Summary
I am an experienced banker with years of experience in business analytics, product marketing and sales along with providing excellent customer engagement services. Good organizational and teamwork coordination skills which led to the workplace more dynamic for work. Having talent for the team building, leading and motivating, as well as excellent customer relationship building skills. I am proficient in using independent decision-making skills and sound judgment to positively change company success. I am dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. I have successfully completed the dual master's program MBA International Business Management & MA International Management from institutions in Finland and Germany. I got trained in Advance Anti Money Laundering & Terrorist Financing from FAB & RAK Bank. Also got training in Islamic Finance, Selling skills and Customer Services from Emirates Institute of Banking & Finance, UAE. Recently I got job related training in handling Dangerous Goods 9/I, Dangerous Goods 10/LM, Airport Passenger handling and Safety training.
I am currently exploring career opportunities which allow me to use my skills for the growth of my future organization while enhancing my personal development. I am confident that my education and work experience will be impactful for any organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Global GSRM GmbH
06.2024 - Current
- Providing the passenger handling services with an elevated level of professionalism and friendliness
- Adhere to all relevant regulations set by (IATA, LBA, Airport, Customer SLA, DGR, internal directives)
- Planning & execution of flight operation, open & close check-in counters and departure gates on time.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
Sales Officer
Rak Bank
01.2018 - 10.2023
- Acquire customers for SME business finance and liabilities, and cross-sell various banking products.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Preparing all documentation for business accounts and business finance with conducting enhanced due diligence and KYC.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up to materializing the assigned KPI targets
- Conducted thorough market research to support credit proposals, integrating insights from 50+ financial reports; this comprehensive approach resulted in proposals being favorably reviewed and expedited by the credit department
- Coordinate and managed revenue models, process flows, operations support and customer engagement strategies.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Senior Sales Executive
First Abu Dhabi Bank
03.2016 - 12.2017
- Customer acquisition for SME Business Finance more with cross sell of different banking Product.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Preparing and analysis the credit proposal, sent it for credit reviewing & approval. Materialized the loan disbursing process.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Business Development Officer
Meezan Bank LTD
11.2013 - 09.2015
- Responsibility was to develop and keep strong relationships with existing clients and attract new customers.
- Developed a strong portfolio of customers for business revenue
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Conducted market research to identify new business opportunities and potential clients.
- Documentation and paperwork related to customer accounts, applications, and banking transactions preparing accurately and in compliance with regulatory guidelines.
Development Officer
Bank Alfalah LTD
05.2013 - 10.2013
Sales Assistant
CITIBANK N.A Pakistan
07.2009 - 06.2010
Education
MBA - International Business Management
Seinäjoki University of Applied Sciences
Seinajoki, Finland05.2024
Master of Arts - International Business Management
TH Aschaffenburg University of Applied Sciences
Aschaffenburg, Germany04.2024
Bachelor of Arts - Business administration, Accounting & Finance
University of Punjab
Lahore, Pakistan08.2010
Skills
- Microsoft office, SAP, Banking Software, Data Analytics, CRM & Customer Engagement (Sales, Marketing Customer Service)
- Product and service solutions
- Administrative Support
- Project management abilities
- Problem-solving abilities
- German B1 Driving license
Interests
Reading article on current affair, Geopolitical development, Social Work and cooking Food
Languages
Fluent in English, German ( working knowledge)
Certification
- [Global Master School- Doing Business in Europe 2023- Employer Branding & Talent Winning Strategies in Global World], [ TH Aschaffenburg, Germany] - [19 Nov 2023 - 25 Nov 2023]
- [Global Master School- Global Innovation Strategies], [ Seamk, Finland] - [ 15 May 2023 - 25 Nov 2023]
Timeline
Customer Service Agent
Global GSRM GmbH
06.2024 - Current
Sales Officer
Rak Bank
01.2018 - 10.2023
Senior Sales Executive
First Abu Dhabi Bank
03.2016 - 12.2017
Business Development Officer
Meezan Bank LTD
11.2013 - 09.2015
Development Officer
Bank Alfalah LTD
05.2013 - 10.2013
Sales Assistant
CITIBANK N.A Pakistan
07.2009 - 06.2010
MBA - International Business Management
Seinäjoki University of Applied Sciences
Master of Arts - International Business Management
TH Aschaffenburg University of Applied Sciences
Bachelor of Arts - Business administration, Accounting & Finance
University of Punjab
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