ABDULLAH KOLTHOUM
IT Management
Hannover,Niedersachsen
Summary
Insightful Information Technology Manager with 32 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
13
13
Certifications
Work History
Senior System Engineer
Computacenter
Hannover
10.2019 - Current
- Support customers in Microsoft 365 environment and migration
- Administering and daily tasks with MS Azure and AAD
- Troubleshooting and supporting customer with Azure Virtual desktops
- General knowledge of building Azure Virtual Desktops manually and with Azure Image builder
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Identified software issues and handled troubleshooting to resolve them quickly.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
Senior Officer Research and Development
Rethink Technologies
Dubai
09.2013 - Current
- Working in Germany as to support the company and its sister companies in UAE
- Investigate and research on the latest trends and technologies in the field of information technologies and technologies
- Technical Support for the Cloud environment focusing on Azure and Microsoft 365 administration.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Evaluated customer needs and feedback to drive product and service improvements.
Head of IT (CIO/CTO)
Al Ahli Holding Group
Dubai
01.2013 - 09.2015
- Strategical and operational management of AHG IT and its subsidiaries
- Built and managed a team of 35 engineers, in web/software/mobile development, graphic design, IT Infrastructure, and support divisions
- Convert high-level business requirements into IT requirements
- Prepare business cases for IT enabled business initiatives
- Acted as business development for internal Web/Software/mobile development projects and Implemented Agile SW Development to achieve customer goals
- Built relationships with various IT Companies, to acquire competitive prices and continuous support, as well as early access to technologies
- Managed and executive several web/software/mobile development, infrastructure, and eCommerce projects
- Analyzing requirements for existing systems to evaluate effectiveness, procedures, and problems to improve existing business systems.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
Head of Communication and Information Technology Department
Sharjah Institute of Technology
Sharjah
08.2005 - 08.2012
- Strategical and operational management of AHG IT and its subsidiaries
- Built and managed a team of 28 engineers, in web/software/mobile development, graphic design, IT Infrastructure, and support divisions
- Supervised the redesign and redevelopment of the institute’s web site
- Site awarded best educational website in UAE from EDU Web awards
- Spearheaded the design and development of the institute's student management system (ERP)
- Assigned different department to streamline the needed processes and ensure their success
- Providing technical vision and direction as a member of the senior management team through strategic planning, business planning, improving business processes with IT solutions
- Built the IT division from the ground up, with a focus on creating a scalable, robust architecture capable of supporting corporate information systems
- Outlined IT security, networking and connectivity, messaging, and communication protocols
- Monitored and allocated the IT budget while maintaining cost control measures
- Directed a team of 8 full time and 3 part time personnel
- Analyzing requirements existing systems to evaluate effectiveness, procedures, and problems to improve existing business systems.
Education
Mini MBA -
06.2024 - 05.2024
Bachelor of Science - Bachelor's in Computer Science
05.1989 - 05.1993
Skills
Incident Management
Personal Information
- Date of Birth: 05/29/70
- Gender: Male
- Nationality: German
- Driving License: Class B
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Certification
Microsoft 365 Certified: Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Business Management Institute - Mini MBA,
06.2024 - 05.2024
ServiceNow Administration Fundamentals
03-2024
Active Directory Domain Service - MS Learn
01-2024
AZ-104: Azure Aadministratot Associate - MS Learn (On Going)
12-2022
Microsoft 365 Certified: Fundamentals
12-2021
Microsoft Certified: Azure Fundamentals
08-2020
Senior System Engineer - Computacenter
10.2019 - Current
CompTIA A+ Certification, Career Academy Online Training
09-2019
IT Project Management, University of Washington (EDX)
10-2017
Risk Management for Projects, University of Adelaide (EDX)
08-2017
Introduction to Marketing, University of British Colombia (EDX)
04-2016
Introduction to Project Management, University of Adelaide (EDX)
03-2016
Senior Officer Research and Development - Rethink Technologies
09.2013 - Current
Head of IT (CIO/CTO) - Al Ahli Holding Group
01.2013 - 09.2015
ITIL V3 Foundation (Completed the requirements), Executrain (Dubai, VAE)
11-2011
PMI - PMP, New Horizon (Dubai, VAE) (Completed the requirements)
09-2011
Head of Communication and Information Technology Department - Sharjah Institute of Technology
08.2005 - 08.2012
MCSA Windows 2000, (Microsoft)
01-2002
Ajman University - Bachelor of Science, Bachelor's in Computer Science
05.1989 - 05.1993
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