Abdullah Amayreh
Amman
Summary
Dependable team player equipped for fast paced and changing work environment, serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Advisor
Zain
09.2022 - 02.2024
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Processed orders and detailed transaction information to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Pest Control Specialist
Optimal Pest Control
07.2020 - 07.2022
- Performed site investigations and field construction checks for conservation practice installations
- Served as troubleshooter, handled unusual agriculture commodity or pest problems
- Developed innovative agricultural solutions for customers related to biosecurity, livestock health and livestock building systems and structures
- Met with clients, such as district, or regional councils, farmers and developers to discuss needs
- Designed sensing, measuring, and recording devices and other instrumentation used to study plant or animal life.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Science Teacher
Om Al Amad School
09.2021 - 06.2022
- Developed lesson plans to cover district- and state-required scientific concepts
- Prepared materials and classrooms for class activities
- Adapted teaching methods and instructional materials to meet varying needs and interests
- Used open periods to plan for classes, organize materials and grade tests.
Outbound Customer Service Representative
Aramex
04.2021 - 03.2022
- Followed escalation procedures to facilitate resolution for complex support issues
- Addressed and resolved customer complaints and account issues or escalated to management
- Used upselling techniques to suggest additional products or services to existing customers
- Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries.
Marketing Agent
Orange for telecommunication technology
02.2020 - 06.2020
- Devised marketing campaigns to increase product awareness, sales and profits
- Planned and scheduled social media and email marketing programming to coordinate support for products promotion
- Developed strategies to translate goals into marketing campaigns and targets.
Education
Bachelor of Science (B.S.) In Water resources and environmental management. -
Balqa Applied University
Skills
Data managementundefined
Certification
Water solutions other than traditional water harvesting and graywater by Royal Scientific Society.
Timeline
Customer Service Advisor
Zain
09.2022 - 02.2024
Science Teacher
Om Al Amad School
09.2021 - 06.2022
Outbound Customer Service Representative
Aramex
04.2021 - 03.2022
Pest Control Specialist
Optimal Pest Control
07.2020 - 07.2022
Marketing Agent
Orange for telecommunication technology
02.2020 - 06.2020
Bachelor of Science (B.S.) In Water resources and environmental management. -
Balqa Applied University
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