Abdulreheman Dada
Service Technician
Luton
Summary
Accomplished Service Technician with a proven track record at Rational UK, enhancing customer satisfaction through expert equipment troubleshooting and preventive maintenance. Demonstrates exceptional technical support and customer service skills, adept at problem resolution and fostering customer relationships. Achieved consistent project deadline success, underlining reliability and adaptability.
Overview
13
13
years of professional experience
1
1
Language
Work History
Service Technician
Rational UK
03.2019 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Customer Advocate
Pitney Bowes
02.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
Customer Service Cashier
Santander UK PLC
08.2011 - 02.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
No Degree - Electrical Engineering Level 3
Barnfield Technology Campus
Luton, United Kingdom 04.2001 -
Skills
Customer service
Technical support
Preventive Maintenance
Equipment troubleshooting
Time tracking
Work with minimal supervision
Punctual and reliable
Problem and issue resolution
Flexible and adaptable
Scheduling and coordination
Customer relationship management
Troubleshooting skills
Valid Driver's license
Football
Love and watching football, also attending football ground to watch the match live and take in the atmosphere.
Timeline
Service Technician
Rational UK
03.2019 - Current
Customer Advocate
Pitney Bowes
02.2017 - 03.2019
Customer Service Cashier
Santander UK PLC
08.2011 - 02.2016
No Degree - Electrical Engineering Level 3
Barnfield Technology Campus
04.2001 -
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