Summary
Overview
Work History
Education
Skills
Projects Participation
Roles And Responsibilities
Software
Timeline
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Abdul Samad Khan Khan

Engineer
Karachi

Summary

To pursue a challenging career in a growing, dynamic and reputable organization providing competitive work environment with opportunities for professional growth and career advancement.

Overview

6
6
years of professional experience
1
1
Language

Work History

Senior Customer Support Engineer

NCR CORPORATION
03.2021 - Current
  • Troubleshooting, and maintaining electrical circuits , replaced parts if needed.
  • Perform software installation and changes as per needed.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Played an instrumental role in retaining key accounts by ensuring prompt resolution of escalated issues and maintaining strong communication throughout the process.
  • Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
  • Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
  • Answered incoming support inquiries via chat, phone and email.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.

ATM Customer Support Engineer

Diebold Nixdorf (Touch Point (Pvt.) Ltd.)
04.2018 - 03.2021
  • Visit on customer sides and perform troubleshooting , and resolve issues.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.

Technical Trainer

K-Electric Head Office
01.2018 - 03.2018
  • Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
  • Trained and mentor multiple new personnel hired to fulfill various roles.
  • Provide technical Training , about electrical circuits , and power generation module and its operation.
  • Provide safety measure information while working to save any incident.

Education

Bachelor of Science - Telecommunications

Sir Syed University of Engineering & Technology
04.2001 -

CCNA in progress - undefined

Intermediate (Pre-Engineering) - undefined

Board of Intermediate Education Karachi

Matriculation (Computer Science) - undefined

Board of Secondary Education Karachi

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Skills

Assignment & Feedback

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Projects Participation

  • Three way Traffic Signal
  • LFR (Line Following Robot) Project
  • Smart Wheel Chair (Voice Recognized) Using Smart Phone

Roles And Responsibilities

  • SEDCO queuing manger installation
  • Resolved issues accurately and efficiently on ATMS
  • Make repair and perform maintenance and upgrades as needed
  • Perform software issue as well
  • Work new ATM Installations
  • Provide training to Custodian
  • Perform FLM support
  • Lesson Planning & Delivery in line with national Curriculum
  • Classroom & Behavior management ensuring all students are developing
  • Monitoring student's progression term by term and making work
  • Maintaining safe and happy learning environment for all pupils

Software

C

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Timeline

Senior Customer Support Engineer

NCR CORPORATION
03.2021 - Current

ATM Customer Support Engineer

Diebold Nixdorf (Touch Point (Pvt.) Ltd.)
04.2018 - 03.2021

Technical Trainer

K-Electric Head Office
01.2018 - 03.2018

Bachelor of Science - Telecommunications

Sir Syed University of Engineering & Technology
04.2001 -

CCNA in progress - undefined

Intermediate (Pre-Engineering) - undefined

Board of Intermediate Education Karachi

Matriculation (Computer Science) - undefined

Board of Secondary Education Karachi

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Abdul Samad Khan KhanEngineer