C
Abdul Samad Khan Khan
Engineer
Karachi
Summary
To pursue a challenging career in a growing, dynamic and reputable organization providing competitive work environment with opportunities for professional growth and career advancement.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Customer Support Engineer
NCR CORPORATION
03.2021 - Current
- Troubleshooting, and maintaining electrical circuits , replaced parts if needed.
- Perform software installation and changes as per needed.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Played an instrumental role in retaining key accounts by ensuring prompt resolution of escalated issues and maintaining strong communication throughout the process.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Answered incoming support inquiries via chat, phone and email.
- Trained customers to use and maintain equipment to reduce service issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
ATM Customer Support Engineer
Diebold Nixdorf (Touch Point (Pvt.) Ltd.)
04.2018 - 03.2021
- Visit on customer sides and perform troubleshooting , and resolve issues.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered incoming support inquiries via chat, phone and email.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Technical Trainer
K-Electric Head Office
01.2018 - 03.2018
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Trained and mentor multiple new personnel hired to fulfill various roles.
- Provide technical Training , about electrical circuits , and power generation module and its operation.
- Provide safety measure information while working to save any incident.
Education
Bachelor of Science - Telecommunications
Sir Syed University of Engineering & Technology
04.2001 -
CCNA in progress - undefined
Intermediate (Pre-Engineering) - undefined
Board of Intermediate Education Karachi
Matriculation (Computer Science) - undefined
Board of Secondary Education Karachi
undefined
Skills
Assignment & Feedback
Technical Support
Equipment Installation
A/C, D/C Circuits
Network Troubleshooting
PC Repairs
Superior Customer Service
Behavior Management
Lesson & Term Planning
Assignment & Feedback
Projects Participation
- Three way Traffic Signal
- LFR (Line Following Robot) Project
- Smart Wheel Chair (Voice Recognized) Using Smart Phone
Roles And Responsibilities
- SEDCO queuing manger installation
- Resolved issues accurately and efficiently on ATMS
- Make repair and perform maintenance and upgrades as needed
- Perform software issue as well
- Work new ATM Installations
- Provide training to Custodian
- Perform FLM support
- Lesson Planning & Delivery in line with national Curriculum
- Classroom & Behavior management ensuring all students are developing
- Monitoring student's progression term by term and making work
- Maintaining safe and happy learning environment for all pupils
Software
AutoCad
Timeline
Senior Customer Support Engineer
NCR CORPORATION
03.2021 - Current
ATM Customer Support Engineer
Diebold Nixdorf (Touch Point (Pvt.) Ltd.)
04.2018 - 03.2021
Technical Trainer
K-Electric Head Office
01.2018 - 03.2018
Bachelor of Science - Telecommunications
Sir Syed University of Engineering & Technology
04.2001 -
CCNA in progress - undefined
Intermediate (Pre-Engineering) - undefined
Board of Intermediate Education Karachi
Matriculation (Computer Science) - undefined
Board of Secondary Education Karachi