Abhijeet Bose
IT TECHNOLOGY SPECIALIST
Berlin,Berlin
Summary
Experienced Technical Support Representative providing clear guidance and practical advice to clients. Enhances customer interactions and contributes to the success of engineering projects for supported products.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT Support Specialist
Unisys India Private Limited
Bangalore
03.2022 - 05.2023
- Awarded "Best New Hire Employee" for March 2022 for managing and maintaining desktop device requests.
- Delivered IMAC services and desk side supports for end users ensuring timely setups, moves and changes achieving a productivity rate of 90%.
- Conducted both hard and soft break fix for laptops and desktops using vendor supplied spares maintaining SLA of 80%.
- Provided lifecycle management of desktop devices, including OS support, patching and maintenance, achieving a customer satisfaction rate of 92%.
- Ensured all devices are deployed with the approved desktop, security software and configurations, improving response time by 15%.
- Utilized Service Now for incident tracking, escalation and resolution reporting, improving account value by more than 10%.
- Analyzed service desk data to recommend automation opportunities on targeted training.
IT Support Analyst
Mphasis India Limited
Bangalore
10.2019 - 02.2022
- Delivered VIP support for executives for all IT issues, achieving a first call resolution rate of 88%.
- Supported Windows 7/10 environment including MS Office, Outlook and standard enterprise, resulting in a customer satisfaction rating of 92%.
- Conducted troubleshooting using remote support tools and onsite smart hand support, leading to a 30% decrease in downtime.
- Participated in deployment and setup of MAC devices, maintaining constant SLA of 90%.
- Ensured compliance with antivirus policies and diagnosed non compliant systems.
- Maintained Active Directory user provisioning and group policy enforcement, resulting in a productivity level of 90%.
- Collaborated with infrastructure and network teams to maintain secure and efficient device operations.
Digital Marketing Secretary
Kalinga Institute of Industrial Technology
Bhubaneshwar
12.2016 - 11.2017
- Worked as a digital marketing secretary in my University's team using AI.
- Promoted various events within my university via email and search engine optimization method to attract more and more students.
- Assisted in the development of a content strategy that increased website traffic and lead generation potential.
Electrical PLC Intern
National Aluminium Company Limited
Angul
05.2017 - 08.2017
- Process of producing aluminum ingots from Aluminium powder.
- Rolling mills: Could visually see PLC circuits in control room. Here we learnt about timers, relays and contractors.
- Potlines: Obtained information on producing aluminium from alumina using electrolysis.
- Had a good understanding of various ladder diagrams and function block diagrams within the plant.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
MSC - International Business Management
GISMA University of Applied Sciences
Potsdam,Germany 06.2023 - 11.2024
Bachelors - Electrical Engineering
Kalinga Institute of Industrial Technology
Bhubaneshwar, India 05.2015 - 06.2019
Skills
Windows 7
Windows 10
MS Office
IMAC Services
Service Now
Remote Support Tools
Active Directory
VIP Support
Time Management
Multitasking
Communication
Technical support
Extra Curricular Activities
Digital Marketing Secretary, Kalinga Institute of Industrial Technology, 12/01/16, 11/30/17, Worked as a digital marketing secretary in my University's team using AI., Promoted various events within my university via email and search engine optimization method to attract more and more students.
Timeline
MSC - International Business Management
GISMA University of Applied Sciences
06.2023 - 11.2024
IT Support Specialist
Unisys India Private Limited
03.2022 - 05.2023
IT Support Analyst
Mphasis India Limited
10.2019 - 02.2022
Electrical PLC Intern
National Aluminium Company Limited
05.2017 - 08.2017
Digital Marketing Secretary
Kalinga Institute of Industrial Technology
12.2016 - 11.2017
Bachelors - Electrical Engineering
Kalinga Institute of Industrial Technology
05.2015 - 06.2019
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