Abhilash Reddy Saireddy
Berlin,BE
Summary
Results-driven professional with a solid foundation in civil engineering and customer service management. Skilled in AWS EC2 management, Azure Kubernetes, and DevOps principles, dedicated to streamlining communication and improving operational efficiencies across multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Entain
11.2021 - 01.2025
- Directed customer service team to elevate support quality and efficiently resolve escalated issues.
- Developed training programs for staff to improve product knowledge and customer engagement skills.
- Implemented new CRM system, streamlining communication between departments and enhancing workflow efficiency.
- Conducted performance evaluations, providing actionable feedback to foster employee development and retention.
Civil Engineer
Maruthi Pvt Limited
04.2018 - 03.2020
- Led design and implementation of infrastructure projects, ensuring compliance with local regulations and standards.
- Conducted site assessments and feasibility studies to optimize project planning and execution strategies.
- Collaborated with multidisciplinary teams to enhance project communication and workflow efficiency.
- Developed detailed engineering reports, providing critical insights for decision-making processes.
Education
Master of Science - International Business
Ulster University
London01.2022
Bachelors of Technology - Civil Engineering
Jawharlal Nehru Institute of Technology
Hyderabad09.2018
Skills
- Microsoft outlook, word, and Excel
- AWS EC2 management
- AWS data pipeline expertise
- Network configuration
- Monitoring tools
- DevOps principles
- Azure Kubernetes service
Additional Information
Aspiring DevOps Engineer seeking an entry-level opportunity to apply my knowledge of AWS, Linux, Docker, Kubernetes, Jenkins, Git, and CI/CD pipelines. Although my professional background is in customer service management, I have successfully transitioned into DevOps through dedicated learning and hands-on projects. I am eager to contribute, learn from experienced professionals, and grow as a DevOps Engineer.
Gym and strength training Healthy nutrition and meal planning Reading and self-development Traveling
- Gym and strength training
- Healthy nutrition and meal planning
- Reading and self-development
- Traveling
- Learning new skills
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Customer Service Manager
Entain
11.2021 - 01.2025
Civil Engineer
Maruthi Pvt Limited
04.2018 - 03.2020
Master of Science - International Business
Ulster University
Bachelors of Technology - Civil Engineering
Jawharlal Nehru Institute of Technology