ABHIRAM ASHOK
Client Experience | Business Operations | Administrative Support
Toronto
Summary
Versatile administrative and business operations professional with 5+ years' experience streamlining processes, enhancing client satisfaction, and supporting cross-functional teams. Proven ability to boost efficiency, reduce costs, and deliver data-driven insights in fast-paced environments. Skilled in CRM systems, workflow optimization, and executive support.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Front End Supervisor / Bakery Supervisor
Andrew & Shelley’s, No Frills
09.2022 - Current
- Led front-end and bakery teams, increasing customer retention by 25% through improved service delivery and team coordination.
- Reduced operational expenses by 30% by optimizing inventory control, compliance processes, and resource planning.
- Executed merchandising strategies and promotional events that boosted customer engagement and daily sales.
- Streamlined checkout operations, resulting in faster service and higher satisfaction scores.
Data Analyst
Press Ganey Associates
08.2021 - 06.2022
- Company Overview: India
- Delivered insights from 1000+ monthly customer reviews with 98% accuracy and enhanced reputation management, leading to a 10% increase in client satisfaction and online ratings by 15%.
- Automated reporting dashboards using Excel/Google Sheets, cutting analysis time by 25%.
- Identified key service issues through trend analysis, contributing to a 20% drop in complaints.
- India
Online Customer Support Specialist
Xtreme Online Solutions
12.2018 - 04.2020
- Company Overview: India
- Achieved 95% first-contact resolution rate, driving a 23% boost in customer satisfaction.
- Provided international support for Best Buy and Cox Automotive while ensuring SLA compliance.
- Trained 20+ new hires, enhancing productivity and improving team efficiency by 25%.
- Was part of the 6-member flagship testing team for the launch of Autotrader Australia’s live chat, contributing to a successful rollout and higher resolution rates.
- India
Voter Assistant Terminal Officer
City of Toronto Elections
01.2022 - 01.2023
- Company Overview: Canada
- Supported voter accessibility and compliance at polling stations, contributing to smooth election operations.
- Maintained integrity of voter assistance terminals and provided real-time technical support.
- Verified identification, resolved issues on-site, and submitted incident reports post-election.
- Canada
Assistant Coordinator (Seasonal)
Indira Gandhi National Open University (IGNOU)
06.2021 - 08.2022
- Company Overview: India
- Oversaw daily administrative functions including class scheduling, exam coordination, and student services for 1000+ students.
- Improved student query resolution efficiency by standardizing support processes across touchpoints.
- Collaborated with academic leadership to implement policy updates and operational improvements.
- Managed reports on enrollment and attendance, supporting data-driven decision-making.
- India
Academic Counselor (Seasonal)
Indira Gandhi National Open University (IGNOU)
08.2020 - 08.2022
- Company Overview: India
- Provided academic counseling to over 500 students, enhancing engagement and program retention.
- Increased academic performance by 10% through personalized planning and goal-setting initiatives.
- Coordinated workshops and seminars, improving student participation in co-curricular activities by 20%.
- Processed over 30 successful course transfers, ensuring compliance with academic guidelines and institutional protocols.
- India
Social Media Manager (Freelance)
24 Frames Davinci
04.2020 - 08.2022
- Increased Instagram engagement by 35% and follower count by 30% in under 6 months.
- Created 20+ content pieces monthly, maintaining 95% adherence to brand tone and visual standards.
- Partnered with influencers to expand campaign reach by 60%, enhancing brand visibility.
- Analyzed metrics using Instagram Insights to optimize future content strategies.
Content Writer (Freelance)
01.2018 - 12.2018
- Wrote SEO-optimized content for blogs, travel sites, and online magazines, increasing traffic and reader engagement.
- Produced research-backed articles on local attractions and cultural events, improving on-site retention.
- Ensured clarity, tone consistency, and keyword relevance across all published content.
Education
Post-Graduate Diploma - Global Business Management
Humber Polytechnic
09.2022 - 07.2024
M.A. - English Literature
Indira Gandhi National Open University
06.2018 - 06.2020
B.Tech - Mechanical Engineering
University of Kerala
06.2013 - 06.2017
Skills
- Office Administration & Management Support
- Business Process and Policy Knowledge
- Customer Service & Relationship Management
- CRM Systems and Database Management
- Cross functional Support and Workflow Optimization
- Proficient in Zoom
- Proficient in Microsoft Teams
- Proficient in Google Meets
- Recordkeeping & Filing Systems
- Organizational and Reporting Skills
- Event Planning & Coordination
- Multi-tasking & Time Management
Projects And Internship Experience
- Analyst Intern, Mercantile Mergers & Acquisitions, 04/01/24, 07/31/24
- Business Development & Marketing Intern, Interact Health Pro, 01/01/24, 04/30/24
- Project Coordinator, Dreamvibes, 05/01/20, 10/31/20
- Social Media Manager, Tejasvi 2k17, Marian Engineering College, 01/01/17, 12/31/17
- Final Year Project, Solar-Powered AC for Automobiles
- Event Manager, Katta Kalip, Marian Engineering College, 01/01/17, 12/31/17
- Mapping Coordinator, Map My Home, Kerala Government, 01/01/16, 12/31/16
Certifications And Key Skills
MS Office Suite, Google Workspace, SQL, HTML, AutoCAD, SolidWorks, Canva, Adobe Photoshop, Google Analytics, Calendar Management, Reporting, Workflow Optimization, Communication, Time Management, Conflict Resolution, Team Leadership
Timeline
Front End Supervisor / Bakery Supervisor
Andrew & Shelley’s, No Frills
09.2022 - Current
Post-Graduate Diploma - Global Business Management
Humber Polytechnic
09.2022 - 07.2024
Voter Assistant Terminal Officer
City of Toronto Elections
01.2022 - 01.2023
Data Analyst
Press Ganey Associates
08.2021 - 06.2022
Assistant Coordinator (Seasonal)
Indira Gandhi National Open University (IGNOU)
06.2021 - 08.2022
Academic Counselor (Seasonal)
Indira Gandhi National Open University (IGNOU)
08.2020 - 08.2022
Social Media Manager (Freelance)
24 Frames Davinci
04.2020 - 08.2022
Online Customer Support Specialist
Xtreme Online Solutions
12.2018 - 04.2020
M.A. - English Literature
Indira Gandhi National Open University
06.2018 - 06.2020
Content Writer (Freelance)
01.2018 - 12.2018
B.Tech - Mechanical Engineering
University of Kerala
06.2013 - 06.2017
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