Abhishek Badooa
Mauritius
Summary
A highly skilled professional with expertise in organisation and task prioritisation, data analysis, and customer relationship management. Demonstrates a strong sense of responsibility and effective communication, complemented by leadership and team management abilities. Committed to continuous knowledge expansion and adherence to rules and regulations, fostering teamwork and collaboration. Career goals include leveraging multitasking abilities to drive strategic initiatives within dynamic environments.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Customer Billing Manager
Orange Business Services
Ebene
10.2021 - 01.2026
- Ensured clients received their electronic invoices via the Chorus Pro portal.
- Manage rejected invoices on the Chorus Pro portal and processed corrections.
- Handle data collection and maintained accurate records.
- Communicate with clients through incoming and outgoing calls and emails to resolve issues and provide support.
- Proficient in multiple billing systems and tools, including IHM ES, Sadel, Safir, Sacre, Five, Comp 50D, e-force, Intrafact, and Portail BO.
- Manage frustrated and distressed clients with professionalism and empathy.
- Resolve problems and identified solutions to meet client needs.
- Maintain a strong team spirit, collaborating actively to ensure team success.
- Ensure high work quality, efficiency, and daily productivity.
- Participate actively in meetings, contributing ideas to improve service quality and team performance.
Debt Recovery Expert
Orange Business Services
Ebene
03.2022 - 08.2024
- Provide expert advice on debt recovery for both members and non-members of Parnasse (WIP's).
- Communicate and contact members and non-members through outbound calls.
- Demonstrate excellent negotiation, communication, and problem-solving skills.
- Collect payments directly from members using Athena (credit card, American express).
- Ensure proper follow-up and maintain detailed oversight of each case assigned by Parnasse management.
Front Office Supervisor and Reservation In Charge
LUX* Grand Gaube Resort
Grand Gaube
04.2014 - 09.2021
- Supervised front desk operations and managed reservation processes, leading a team to deliver exceptional customer service.
- Ensured optimal reservation management to maximize guest satisfaction and operational efficiency.
- Resolved reservation-related issues and conflicts promptly, maintaining high service standards.
- Proficient in reservation software and hotel management systems, with a strong understanding of check-in and check-out procedures.
- Coordinated guest arrivals and departures, ensuring smooth and efficient operations.
- Supported management in daily departmental operations and decision-making.
- Trained and evaluated new front desk and reservation staff, fostering a high-performance team environment.
- Managed daily reception activities, maintaining high standards of service and operational efficiency.
- Provided assistance and support to guests, ensuring their satisfaction and loyalty.
- Acted as Guest Relations Officer, consistently delivering outstanding service and resolving guest concerns with professionalism.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Bachelor in Hospitality Management - Hospitality Management
EILM University
EbeneHigher School Certificate - undefined
City College
Port Louis, MauritiusCambridge School Certificate - undefined
Friendship College Boys
Goodlands, MauritiusSkills
- Organization and task prioritization
- Data analysis
- Sense of responsibility
- Teamwork and collaboration
- Knowledge and adherence to rules and regulations
- Ability to update and expand knowledge continuously
- Customer relationship management
- Initiative and effective communication
- Leadership and team management
- Multitasking Abilities
Certification
- Certificate in Call analysis and management Training
- Awarded 1st price for the Best guest welcoming experience (By Tourism Employee Welfare Fund)
- Certificate in Redefining Leadership
- Change maker award at orange business service
- Star Team Member award at LUX Grand Gaube Hotel
- Certificate in word processing software and spreadsheet
Timeline
Debt Recovery Expert
Orange Business Services
03.2022 - 08.2024
Customer Billing Manager
Orange Business Services
10.2021 - 01.2026
Front Office Supervisor and Reservation In Charge
LUX* Grand Gaube Resort
04.2014 - 09.2021
Higher School Certificate - undefined
City College
Cambridge School Certificate - undefined
Friendship College Boys
Bachelor in Hospitality Management - Hospitality Management
EILM University