Abigail Parlow
Milford
Summary
Dedicated professional with a strong background in customer service and team collaboration. Experienced in compliance checks and educating clients on financial products, committed to driving operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Universal Banker
M&T Bank
Rehoboth Beach
11.2022 - Current
- Processed loan applications and provided financial product information.
- Managed cash handling and vault operations for branch security.
- Educated clients on digital banking tools and services offered.
- Collaborated with team members to streamline service processes, enhancing customer experience.
- Conducted compliance checks to ensure adherence to regulations.
- Resolved customer issues by identifying needs and providing solutions.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Advised customers on how to use mobile banking applications effectively.
- Cross-sold bank products, including debit and credit cards and overdraft protection plans, increasing customer engagement.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Trained and coached less experienced team members on procedures and compliance standards, fostering a knowledgeable team environment.
Float Teller
M&T Bank
Milton
06.2022 - 11.2022
- Processed customer transactions accurately and efficiently at M&T Bank.
- Assisted customers with account inquiries and financial services.
- Managed cash drawer, ensuring accurate transactions and minimizing discrepancies.
- Trained new tellers on bank policies and procedures to enhance team readiness.
- Resolved customer issues promptly to enhance satisfaction.
- Cross-sold bank products, facilitating clients' financial solutions and increasing service engagement.
- Maintained an orderly and tidy work area to promote efficiency.
Cashier
Quality Foods IGA
Wisconsin Rapids
05.2019 - 04.2022
- Operated cash register, ensuring accurate processing of customer transactions to enhance efficiency.
- Provided friendly customer service to enhance shopping experience daily.
- Resolved customer complaints with professionalism, fostering positive customer relationships.
- Assisted customers with product inquiries and recommendations, contributing to increased satisfaction.
- Maintained cleanliness and organization of the checkout area consistently.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids05-2021
Some College (No Degree) - General Business
Delaware Technical Community College
DESkills
- Financial product knowledge
- Customer relationship management
- Relationship management
- Branch operations
- Compliance checks
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Customer service
Timeline
Universal Banker
M&T Bank
11.2022 - Current
Float Teller
M&T Bank
06.2022 - 11.2022
Cashier
Quality Foods IGA
05.2019 - 04.2022
High School Diploma -
Lincoln High School
Some College (No Degree) - General Business
Delaware Technical Community College