Abisola Owobu
IT Business Analyst
Gelsenkirchen, NRW
Summary
Solutions-driven business analyst with experience developing, documenting, and implementing innovations that assist in attaining business goals. Strong knowledge of using tailored software solutions to raise efficiency, hoping to bring fresh, cost-effective solutions that lead to increased profitability and growth. Expertise in gathering, analysing, and defining functional business requirements, conducting requirements workshops, and performing gap analysis between goals and existing procedures. Strong analytical and problem-solving skills, excellent communication, coaching, interpersonal, and management skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
Almond Careers
Gelsenkirchen
06.2022 - Current
- Conducted brainstorming workshop sessions, engaged with Stakeholders to understand, and integrate their business needs into technology
- Collected, compiled, and interpreted business data and drafted reports
- Managed and tracked tasks using Trello
- Performed Gap Analysis to establish HAS, Is, and To Be processes.
- Used methodologies of AGILE SCRUM to deliver eCommerce project
- Created Process and Workflow maps using draw.io and created backlogs in Jira using acceptance criteria
- Updated RAID log to identify, manage, and recommended action to mitigate risk
- Gathered requirements for effective Business Process Management to create smooth-running
- Conducted interviews with key business users to collect information on business processes and user requirements
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
- Evaluated trends to understand competitive environments and assess current strategies
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Accounts Payable Assistant
Game Discount World Nigeria Limited
Lagos
03.2016 - 07.2021
- Completed accounting tasks with minimal supervision, including entering new transactions and verifying paperwork
- Processed cash, check, credit, and debit invoices accurately and efficiently, addressing and minimizing discrepancies between payment requests and established terms
- Reported on financial accounts and activities regularly, producing detailed and accurate reports for senior managers and heads of departments
- Minimized aging accounts by monitoring open balances and pursuing payments
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Disbursed petty cash by recording entries and verifying documentation.
- Used SAP FICO to accurately manage over 400 vendor accounts.
Administrative Assistant
Game Discount World Nigeria Limited
Lagos
06.2013 - 02.2015
- Executed record filing system to improve document organization and management
- Maintained detailed administration and office procedures, drafted meeting agendas, and followed up on team actions to improve accuracy and efficiency
- Maintained accurate accounting records, inputting new invoices and payments into SAP.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Set up conference rooms, technology and materials to facilitate meetings.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Supported Africa Buying specialists to maintain pricing, list new products, run weekly adverts and maintain stock levels using SAP MM.
Checkout Supervisor
Game Discount World Nigeria Limited
Lagos
12.2010 - 06.2013
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Built positive relationships with customers to increase repeat business
- Managed handling of cash at till points, including till balances and float reconciliations
- Operated cash registers proficiently during high-volume shopping times, reducing customer queues.
- Managed theft prevention with focus on minimizing product losses to under 1%
- Assisted in recruitment and training of key talents to address department needs
- Supervised multi-cultural teams of over 30 members, enforcing compliance with operational policies and procedures
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
Customer Service Representative
Game Discount World Nigeria Limited
Lagos
10.2008 - 11.2010
- Provided direct customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty through exceptional service, promoting repeat customs, and improved sales
- Assisted customers with additional retail services, including alterations, special orders, and item loans.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions, suggesting other offerings to attract potential customers
Education
Bachelor of Science - Accounting and Finance
University of Lagos
Lagos NigeriaSkills
- Business and Gap Analysis, Customer Retention, Full Life Cycle Management
- Administrative Assistance
- File Management
- Microsoft Office Suite
- Business process mapping
- Negotiation
- Business planning
- SAP MM/ FICO
- Requirements Elicitation
- Active Listening
- Problem Investigations
- Client Rapport-Building
Certification
SAP MM SUPER USER
- Business Analysis
Languages
German
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Business Analyst
Almond Careers
06.2022 - Current
Accounts Payable Assistant
Game Discount World Nigeria Limited
03.2016 - 07.2021
Administrative Assistant
Game Discount World Nigeria Limited
06.2013 - 02.2015
Checkout Supervisor
Game Discount World Nigeria Limited
12.2010 - 06.2013
Customer Service Representative
Game Discount World Nigeria Limited
10.2008 - 11.2010
Bachelor of Science - Accounting and Finance
University of Lagos
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