ABOSEDE SANGOBANJO
Berlin,BE
Summary
Adept at critical thinking and problem-solving, I excelled at Silent Green Kulturequartier, Berlin, by driving team collaboration and enhancing customer service. Demonstrating a positive attitude and excellent communication, I efficiently managed tasks, ensuring timely completion and quality outcomes, embodying a proactive approach to overcoming challenges and achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General-Control
Silent Green Kulturequartier, Berlin, Germany
2022.10 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Support Specialist
O' Invest
2021.04 - 2022.02
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Improved production processes with thorough analysis and feedback, leading to more efficient operations.
- Investigated customer complaints to take necessary corrective actions.
Lead Customer Service Representative
Dexterity Entertainment
2015.01 - 2020.11
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
Education
Bachelor of Science - Industrial And Labor Relations
Olabisi Onabanjo University
Ogun, Nigeria09.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Problem Resolution
- Critical Thinking
Certification
CPD Human Resources Management, E-Learning College, London, UK, 2023
Executive Masters Project Management, Project People Ltd, Dorset, UK, 2012
Certificate Of Associate Membership, Institute Of Strategic Management, Nigeria, 2010
Singing and Watching Movies
I love to sing because it gives me joy and i also love to watch movies because it relaxes me.
Languages
English
Bilingual or Proficient (C2)
Timeline
General-Control
Silent Green Kulturequartier, Berlin, Germany
2022.10 - Current
Customer Support Specialist
O' Invest
2021.04 - 2022.02
Lead Customer Service Representative
Dexterity Entertainment
2015.01 - 2020.11
Bachelor of Science - Industrial And Labor Relations
Olabisi Onabanjo University
CPD Human Resources Management, E-Learning College, London, UK, 2023
Executive Masters Project Management, Project People Ltd, Dorset, UK, 2012
Certificate Of Associate Membership, Institute Of Strategic Management, Nigeria, 2010
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