Summary
Overview
Work History
Education
Skills
Certification
Singing and Watching Movies
Languages
Timeline
Generic

ABOSEDE SANGOBANJO

Berlin,BE

Summary

Adept at critical thinking and problem-solving, I excelled at Silent Green Kulturequartier, Berlin, by driving team collaboration and enhancing customer service. Demonstrating a positive attitude and excellent communication, I efficiently managed tasks, ensuring timely completion and quality outcomes, embodying a proactive approach to overcoming challenges and achieving goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General-Control

Silent Green Kulturequartier, Berlin, Germany
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Support Specialist

O' Invest
04.2021 - 02.2022
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
  • Improved production processes with thorough analysis and feedback, leading to more efficient operations.
  • Investigated customer complaints to take necessary corrective actions.

Lead Customer Service Representative

Dexterity Entertainment
01.2015 - 11.2020
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.

Education

Bachelor of Science - Industrial And Labor Relations

Olabisi Onabanjo University
Ogun, Nigeria
09.2010

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Problem Resolution
  • Critical Thinking

Certification

CPD Human Resources Management, E-Learning College, London, UK, 2023

Executive Masters Project Management, Project People Ltd, Dorset, UK, 2012

Certificate Of Associate Membership, Institute Of Strategic Management, Nigeria, 2010


Singing and Watching Movies

I love to sing because it gives me joy and i also love to watch movies because it relaxes me.

Languages

English
Bilingual or Proficient (C2)

Timeline

General-Control

Silent Green Kulturequartier, Berlin, Germany
10.2022 - Current

Customer Support Specialist

O' Invest
04.2021 - 02.2022

Lead Customer Service Representative

Dexterity Entertainment
01.2015 - 11.2020

Bachelor of Science - Industrial And Labor Relations

Olabisi Onabanjo University

Similar Profiles

CREATE PROFILE
ABOSEDE SANGOBANJO