Abubakar Nawaz

Tasks include installing and configuring hardware and software, conducting operating system installations, providing user support, assisting with software installation for group‐specific programs, troubleshooting hardware and software issues, managing assets, and preparing reports and documentation.

• Presented system changes and improvements during staff meetings.
• Installed audio-visual devices, from projectors to video casting equipment.

Responsibilities entail maintaining IT equipment such as computers, printers, and projectors, diagnosing and resolving software and hardware errors, assembling, installing, configuring, and updating computer systems, providing technical support to customers, creating and managing tickets for remote support, documenting and reporting issues, assisting with printer problems, and providing support for mobile devices.

• Managed DNS servers and administered IP addresses.
• Harnessed Linux and MacOS knowledge to offer alternative system solutions.
• Established cloud databases to protect data and reduce costs.

• Used strong work ethic to meet stringent deadlines.
• Fostered culture of professional conduct within small to medium-sized teams.
• Showed initiative and willingness to take on new challenges.
• Participated in staff meetings to discuss latest developments.