Abubakar-Sadik Yahaya
Middletown
Summary
Highly-motivated with strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Engineer
Toyota Ghana Company Limited
01.2021 - 03.2025
- Provide technical assistance in vehicle diagnosis and repair.
- Develop and write field technical reports.
- Administer vehicle warranty at the dealer level.
- Serve as the Fix It Right leader, and organize root cause analysis meetings.
- Supervise workshop operations.
- Develop and send daily intake and revenue reports.
- Provide regular feedback and job progress reports to customers.
- Handle customer complaints.
- Tools and equipment management.
National Field and Technical Support Engineer
Toyota Ghana Company Limited
09.2016 - 12.2020
- Processed all warranty jobs at the distributor level. (National Warranty Administrator)
- Provided remote technical assistance.
- Coordinated Kaizen and Fix It Right meetings at the distributor level.
- I wrote and submitted field and technical reports to manufacturers.
- Undertook vehicle operation and environment condition surveys at the distributor level.
- Supervised a team tasked with handling all Toyota recall activities at the distributor level.
- Provided customer support at the distributor level.
Education
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
Kumasi Ghana06-2016
Skills
- Technical and Diagnostic Support
- Report Preparation
- Customer Service
- Following Safety Practices
- Troubleshooting
- Inventory Oversight
- Good Work Ethic
- Friendly, Positive Attitude
- Planning & Organizing
- Root cause analysis
Timeline
Service Engineer
Toyota Ghana Company Limited
01.2021 - 03.2025
National Field and Technical Support Engineer
Toyota Ghana Company Limited
09.2016 - 12.2020
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
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