Abu Sufiyan Quraishi
Key Account Manager
Monchengladbach
Summary
Dynamic Key Account Manager with 10 years' experience and a strong background offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Key Account Manager
Expeditors International of Washington, Inc
Riyadh
02.2016 - 05.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Increased sales volume by adding accounts in territory.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Managed portfolio of 24 accounts and $ 2.5 M in monthly revenue.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage
Import Executive
Expeditors International of Washington, Inc.
Riyadh
01.2011 - 01.2016
- Internal Reporting (i.e. analytical reports), Pro-actively provide pricing
alternatives, routing solutions and technical assistance to clients
through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely
and with market competitive pricing matching scope of service
required by customer
• Take active role in transition of new business/ updates to
existing business.
• Allocating workloads within team to ensure smooth operations
during peak activity or staff absence
• Managing group of six employees, monitoring KPIs
• Analyzing root causes of service failures, improving internal process
• Mapping and understand department process flow.
Business Development Executive
Secure Forex and Holidays Pvt. Ltd.
Hyderabad
02.2009 - 01.2011
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
MBA - Finance and Marketing
Indian Institute of Planning & Management, IMI
Hyderabad, India 03.2007 - 01.2009
Bachelors - Commerce
Auroras Degree College
Hyderabad, India 03.2004 - 04.2007
Skills
Key account management
Timeline
Key Account Manager
Expeditors International of Washington, Inc
02.2016 - 05.2022
Import Executive
Expeditors International of Washington, Inc.
01.2011 - 01.2016
Business Development Executive
Secure Forex and Holidays Pvt. Ltd.
02.2009 - 01.2011
MBA - Finance and Marketing
Indian Institute of Planning & Management, IMI
03.2007 - 01.2009
Bachelors - Commerce
Auroras Degree College
03.2004 - 04.2007
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