Ace Caras
M04 Manazil 01 Al Ghurair Building, Murraqabat Deira Dubai
Summary
Adept at managing high-stress situations and ensuring timely deliveries, I honed my skills in data management and verbal communication at KSons Transport. My proactive approach led to improved customer satisfaction and efficient team collaboration. Specializing in maintaining detailed records and fostering professional relationships, I excel in both administrative support and conflict resolution.
Overview
21
21
years of professional experience
Work History
Dispatcher
KSons Transport
Ayala, Makati
12.2014 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Dispatcher
Nissan Rentacar
Ayala, Makati
05.2009 - 11.2014
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Delivery Driver and Dispatcher
Jollibee Fastfood
Shaw Boulevard, Mandaluyong
02.2004 - 04.2009
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
STI College-Taft
Quirino, ManilaHigh School Diploma -
Sta. Clara Parish School
P. Burgos, Pasay City03.1997
Padre Zamora Elementary School
Zamora, Pasay City03.1993
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- File maintenance
- Administrative support
- File organization
- Telephone reception
- Inventory control
- Records management
- Word processing
- Technical support
- Workforce management
- Filing systems
- Meeting planning
- Inventory management
- Professional and mature
- Office administration
- Mail handling
- Document scanning
- Database entry
Timeline
Dispatcher
KSons Transport
12.2014 - 12.2024
Dispatcher
Nissan Rentacar
05.2009 - 11.2014
Delivery Driver and Dispatcher
Jollibee Fastfood
02.2004 - 04.2009
STI College-Taft
High School Diploma -
Sta. Clara Parish School
Padre Zamora Elementary School