Overview
Work history
Education
Skills
Languages
Timeline
Generic
Adam El Ouassi

Adam El Ouassi

Berlin,Land Berlin

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Service crew member

Transit
Berlin, Berlin
2025.02 - Current
  • Promoted customer satisfaction by delivering excellent service.
  • Assisted in inventory management for efficient stock control.
  • Resolved customer complaints promptly, fostering good relations and loyalty.
  • Collaborated with team members to streamline operations.
  • Adhered to company policies consistently, resulting in positive performance reviews.
  • Took orders accurately, reducing errors and wastage significantly.
  • Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
  • Maintained orderliness of work area, promoting a safe environment.
  • Handled cash transactions, maintaining accurate records daily.

Service crew member

Slug & Lettuce Company Pub
Preston, Lancashire
2023.08 - 2024.08
  • Delivered prompt service for enhanced customer satisfaction rate.
  • Provided knowledge and guidance to colleagues to maximise team productivity.
  • Collaborated with team members to provide seamless service during busy periods.
  • Resolved customer complaints promptly to maintain good relationships.

Education

Bachelor of Arts - Social Science

University of Central Lancashire
Preston
2020.09 - 2024.07

Skills

  • Empathy towards customers
  • High energy level
  • Initiative in upselling
  • Personal organisation
  • Stress resilience
  • Complaint management

Languages

English
Native
German
Elementary (A2)
Korean
Elementary (A2)

Timeline

Service crew member

Transit
2025.02 - Current

Service crew member

Slug & Lettuce Company Pub
2023.08 - 2024.08

Bachelor of Arts - Social Science

University of Central Lancashire
2020.09 - 2024.07
Adam El Ouassi