Adam El Ouassi
Berlin,Land Berlin
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Service crew member
Transit
Berlin, Berlin
2025.02 - Current
- Promoted customer satisfaction by delivering excellent service.
- Assisted in inventory management for efficient stock control.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Collaborated with team members to streamline operations.
- Adhered to company policies consistently, resulting in positive performance reviews.
- Took orders accurately, reducing errors and wastage significantly.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Maintained orderliness of work area, promoting a safe environment.
- Handled cash transactions, maintaining accurate records daily.
Service crew member
Slug & Lettuce Company Pub
Preston, Lancashire
2023.08 - 2024.08
- Delivered prompt service for enhanced customer satisfaction rate.
- Provided knowledge and guidance to colleagues to maximise team productivity.
- Collaborated with team members to provide seamless service during busy periods.
- Resolved customer complaints promptly to maintain good relationships.
Education
Bachelor of Arts - Social Science
University of Central Lancashire
Preston 2020.09 - 2024.07
Skills
- Empathy towards customers
- High energy level
- Initiative in upselling
- Personal organisation
- Stress resilience
- Complaint management
Languages
English
Native
German
Elementary (A2)
Korean
Elementary (A2)
Timeline
Service crew member
Transit
2025.02 - Current
Service crew member
Slug & Lettuce Company Pub
2023.08 - 2024.08
Bachelor of Arts - Social Science
University of Central Lancashire
2020.09 - 2024.07