Adam Niesiolowski
IT Support Manager
Hamburg
Summary
Adaptable, well-organized and reliable all-rounder with great IT savvy and an eye for detail.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Office IT Support Manager
italogistics | group
Hamburg
04.2023 - Current
- IT support on site in Hamburg and remotely via Teams and TeamViewer (ticket system with Asana)
- IT administration in a mixed Mac and Windows environment (okta, Kandji, Microsoft 365, Exchange and Active Directory, Apple Business Manager, SecuMail, 1Password, Box, Miro, OTRS, SnipeIT, Starface, CloudTalk etc.)
- on-, off- & reboarding of employees in several countries
- purchasing, leasing and inventory
Chief Office Manager
Beyer Immobilien
Freiburg im Breisgau, Germany
04.2015 - 03.2023
- general office management
- training of dual students in real estate brokerage and office management
- technical management of the office (onOffice broker software, Mac environment, server, nfon telephony etc.), IT solutions
- maintenance and development of the website
- assistance to the executive management
- customer service, scheduling
- invoicing
- process development and implementation
- employee training in the area of software
- quality control
- social media
Sound Engineer
Freelance
, Germany
01.2012 - 04.2015
- camera assistance and sound engineering
- TV recordings for stations such as WDR, SWR, ARD, ZDF, RTL
Office-Manager
Praxis Alexander Kiefer
Freiburg im Breisgau
01.2014 - 12.2014
- general office management
- appointment coordination
- preparation of mobile treatments in several cities
- accounting
- invoicing
Executive Board Member
„Musicae Amici“ Foundation
01.2011 - 12.2014
- organization of the master class 'European Strings Seminar'
- preparation of project plans, budgets, presentations, website, promotional materials, applications, etc.
Professional Musician (Violin)
Freelance
01.2009 - 01.2013
- Aachen Symphony Orchestra, Limburgs Symfonie Orkest, Freiburger Barocksolisten, Badische Kammerphilharmonie, Camerata Vivaldi a.o.
Education
Master of Arts - Violin
Hochschule Für Musik & Tanz
Köln / Aachen 10.2006 - 09.2009
Diploma - Violin
Hochschule Für Musik
Freiburg Im Breisgau 10.2003 - 09.2006
Project Management
Institute For Cultural Management
Ludwigsburg 06.2012 - 06.2012
Sound Engineering
Bluebox-Media GmbH
Titz 07.2012 - 12.2012
Skills
Dependable and Responsible
Flexible and Adaptable
Software installation
Desktop support
Technical support
User support
Remote support
Application support
Technical troubleshooting
Application installations
System administration
Ticket support system management
Network configuration
Mac systems
Hardware and software configuration
Problem-solving
System configuration
Microsoft windows and office
System maintenance
Friendly and patient
Help desk support
Hardware configuration
Employee computer support
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Timeline
Office IT Support Manager
italogistics | group
04.2023 - Current
Chief Office Manager
Beyer Immobilien
04.2015 - 03.2023
Office-Manager
Praxis Alexander Kiefer
01.2014 - 12.2014
Sound Engineering
Bluebox-Media GmbH
07.2012 - 12.2012
Project Management
Institute For Cultural Management
06.2012 - 06.2012
Sound Engineer
Freelance
01.2012 - 04.2015
Executive Board Member
„Musicae Amici“ Foundation
01.2011 - 12.2014
Professional Musician (Violin)
Freelance
01.2009 - 01.2013
Master of Arts - Violin
Hochschule Für Musik & Tanz
10.2006 - 09.2009
Diploma - Violin
Hochschule Für Musik
10.2003 - 09.2006