Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Cultivate and strengthen impactful relationships with customer and partner architects, technical decision-makers, and business stakeholders, fostering trust and collaboration.
Proactively identify and address potential dissatisfaction, unmet needs, and conditions of success to enhance customer experience.
Strategize and execute actions that improve value realization, support customer transformation, and anticipate challenges.
Engage with customers actively, providing alternative insights when customers are off course.
Respectfully challenge customer approaches, present well-considered insights, and suggest optimized alternatives as needed.
Identify and anticipate technical and business issues, advising on risk mitigation and performance optimization using Microsoft best practices. Apply quality assurance standards to solution design and delivery, ensuring adherence to milestones and opportunity execution, including pipeline hygiene.
Leadership and strategy: spearheaded digital transformation initiatives by developing and implementing strategies aligned with organizational goals.
Project management: managed major digital infrastructure projects, ensuring smooth and efficient adoption of new technologies.
Oversaw cross-functional teams and maintained effective communication throughout the organization.
Consultation and coordination coordinated all aspects of digital adoption, identified the most efficient implementation methods, and consulted with clients and partners on profitable digital solutions.
Identifying areas for improvement identified areas within the organization that could benefit from digital transformation, and developed strategies to address these needs.
Change management managed the change process within the organization, ensuring employees were trained and comfortable with new technologies and processes.