Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
Resolved invoice and payment issues to facilitate prompt payment to suppliers.
Led sourcing process for new vendors to get quality products and services and mitigate risk.
Developed and tracked metrics to measure supplier performance and cost savings.
Established and maintained accurate records of purchases, pricing and payment terms.
Created and maintained portfolio of qualified vendors to expand options.
Manage a team contains Sr. procurement specialist, Procurement coordinator, buyers.
report internally to the local CEO/CFO and externally to regional procurement director.
Procurement Specialist
Teleperformance
Cairo
01.2016 - 08.2018
Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
Operations Supervisor
Teleperformance
Cairo
07.2014 - 01.2016
Motivated and trained employees to maximize team productivity.
Monitored supply chain and managed logistics functions for company.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Managed internal operational standards and productivity targets.
Customer Service Agent
Teleperformance
Cairo
07.2011 - 07.2014
Communicated with clients regarding account services, statements, and balances.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers.
Facilitated communications through management of inbound and outbound customer calls.
Credit Risk Associate
Barclays bank
Cairo
01.2008 - 07.2011
Assessed credit risk and analyzed financial statements.
Conducted presentations to upper management and executive teams for loan recommendations.
Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Minimized accounts receivable collections and reconciled customer billings and statements.
Education
High School Diploma -
Ibn Khaldon, Cairo Egypt
06-1995
Bachelor of Science - Social Work
The High Institute of Social Work, Cairo Egypt
06-2004
Skills
P>Bid coordination
P>Document preparation
P>Procurement expertise
P>Process Development
P>Profit and loss understanding
P>Data analysis understanding
P>Contract Negotiation
P>Account management
P>Reporting knowledge
P>Vendor sourcing
P>Strategic planning
P>Maintenance and Repair
P>Excellent Communication
P>Organization and Time Management
P>MS Office
P>Problem-Solving
Active Listening
Critical Thinking
Operational Efficiency
Market Intelligence
Summary
Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals.
Timeline
Procurement Manager - Teleperformance
08.2018 - Current
Procurement Specialist - Teleperformance
01.2016 - 08.2018
Operations Supervisor - Teleperformance
07.2014 - 01.2016
Customer Service Agent - Teleperformance
07.2011 - 07.2014
Credit Risk Associate - Barclays bank
01.2008 - 07.2011
Ibn Khaldon - High School Diploma,
The High Institute of Social Work - Bachelor of Science, Social Work