Aden Jooste

• Recruiting, hiring, and onboarding new employees.
• Collaborated with senior management to align HR initiatives with organizational goals.
• Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
• Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
• Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
• Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions
• Increased overall workforce productivity by identifying skill gaps within teams and providing targeted coaching or training solutions accordingly
• Enhanced employee satisfaction by implementing innovative HR strategies and policies
• Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities
• Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally
• Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Fostered positive work environment through comprehensive employee relations program.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
• Distributed employee engagement surveys to identify areas of improvement
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Managed full cycle of recruiting, hiring, and onboarding new employees

(DeZIM) e.V. Deutschen Zentrum für Integrations- und Migrationsforschung

Within the framework of the project Monitoring and Evaluation of Violence Protection in Refugee Shelters: Scaling, Implementation in detailed for further Analysis ( Volunteer work )

• Translation & Interview Guidelines
• Conducting interviews with refugees (individual and group interviews) in shared accommodation
• Translation and transcription of the conducted interviews
• Assisted in coordination of on-site interviews, managing schedule to stay organized
• Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills
• Coded data from participant interviews

GITO mbH – (Society for Industrial Information Technology and Organization mbH) , Part-time / minijob

• Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets
• Troubleshot data-related problems and coordinated maintenance or modifications to correct defects
• Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts
• Facilitated review and selection of data acquisition citations and applicable standards
• Collaborated with cross-functional teams to establish data governance policies and procedures
• Optimized data storage, consolidating multiple databases into a single, centralized system

• With closure of the Berlin location, loss of employment & with suspension agreement. As a member of the workers council we have negotiated 3 years of full paid salary during the Dormant / Sabbatical period

• Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results
• Completed year-end close processes through effective supervision financial functions and regular treasury transactions
• Accurately completed financial statement audits and thoroughly reviewed results
• Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations
• Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments
• Coordinated with department heads to develop and monitor annual budgets, ensuring alignment with strategic goals
• Support in the forecast of planning and budget expectations, provide updates and validate them
• Regularly carry out result analysis and analyses deviations with regard to target achievement
• Monthly reports and ad hoc inquiries
• Help shape the ongoing development of processes and systems
• Maintain data input HR Controlling & Planning tools example: P&I LOGA 20.0 & P&I Pure HR LOGA 3

• Project member & supporting the migration of HR Controlling & Planning Services from the different business units in the Netherlands, Belgium & Germany into the business service center, incl. completed knowledge of transfer & responsibility of task transfer
• Project support for performing HR Controlling & Planning services for specific business units to secure business continuity during migration or future projects
• Operate efficient & adequate HR Controlling & Planning services (e.g. midterm planning (MTP), forecast, provisions, standard & Ad hoc reporting / calculations
• Maintain data input HR Controlling & Planning tools example: SAP, BI & other HR tools & systems
• Main contact between Business units regarding projects concerning HR Controlling & Planning, with COC, Business partners, Finance, Directors, Payroll & Auditors.
• Excellent communication skills, both verbal and written (English, Afrikaans, German & Dutch)

• Project member & supporting the migration of HR Controlling & Planning Services from the different business units in the Netherlands, Belgium & Germany into the business service center, incl. completed knowledge of transfer & responsibility of task transfer
• Project support for performing HR Controlling & Planning services for specific business units to secure business continuity during migration or future projects
• Operate efficient & adequate HR Controlling & Planning services (e.g. midterm planning (MTP), forecast, provisions, standard & Ad hoc reporting / calculations
• Maintain data input HR Controlling & Planning tools example: SAP, BI & other HR tools & systems
• Main contact between Business units regarding projects concerning HR Controlling & Planning, with COC, Business partners, Finance, Directors, Payroll & Auditors
• Excellent communication skills, both verbal and written (English, Afrikaans, German & Dutch)

(PRG – Position Reporting Group)

• Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices
• Assisted investigation and risk management teams with fraud investigations and risk identification
• Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance
• Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies
• Accuracy in the preparation and timeliness in the provision of all EMEA & APAC significant shareholdings report
• Excellence in the preparation of any additional disclosure related evidence gathering & confirmation activities as dictated by the Onshore PRG team
• Quality of initial analysis of reports and guaranty that the production is prepared & amended as per regulatory requirements and jurisdictional laws
• Precision in the monitoring of the reportable threshold which may result in regulatory disclosure and efficiency when alerting the Berlin Head of PRG of any possible disclosure
• Focus on mid / high complexity processes – requiring detailed interpretation / understanding of information provided to formulate required judgement calls for low-risk transactions, adhering to core guidelines set-out within agreed procedures
• Complete production of all short selling reports, substantial shareholdings reports, takeover securities reports & statutory enquiries
• Participate in all types of projects concerning Compliance including knowledge of transfer & responsibilities & task transfers
• Reviewed audit and monitoring reports related to consumer and client activities
• Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance

• Implemented proper execution of monthly collection letters and escalation process via email & telephone
• Submitted alternate billing for clients belonging to special demographics using Microsoft Office 365 software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up
• Enhanced client satisfaction by resolving billing disputes in a professional manner
• Ensured timely payments with proactive follow-ups on outstanding invoices
• Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately
• Coordinated with IT teams to troubleshoot issues within the billing software, ensuring minimal disruption to operations during upgrades or maintenance work periods
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes

Eastville Primary school, taught core subjects Class 6 & 7: English 1st & 2nd language, Business Economics & Technology:

• Assisted in coordinating extracurricular activities for students, promoting teamwork and leadership skills outside of the classroom setting
• Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing
• Boosted communication skills through regular parent-teacher conferences and progress reports
• Managed diverse classrooms effectively by utilizing differentiated instruction techniques tailored to individual student needs
• Increased literacy rates by implementing targeted reading strategies and providing individualized support for struggling students
• Enhanced classroom management skills, leading to a more focused learning environment for students
• Improved student engagement by incorporating hands-on activities and group projects into lesson plans
• Developed strong relationships with colleagues, ensuring a collaborative and supportive work environment
• Implemented creative assessment methods that accurately measured student understanding without relying solely on standardized testing results
• Collaborated with special education staff to develop inclusive lesson plans that met the needs of all learners in the classroom setting
• Provided ongoing professional development opportunities by attending workshops, seminars, and conferences related to teaching best practices
• Designed daily lesson plans customized to student needs.
• Maintained positive and professional classroom environment throughout school year
• Fostered positive and pleasant classroom culture while maintaining learning development goals
• Worked one-on-one with students to determine strengths, weaknesses, and learning patterns
• Created study guides, research materials and syllabi for students
• Established open communication and positive relationships with students, parents, peers, and administrative staff
• Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels
• Met with parents to review Individualized Education Plans for at-risk students
• Developed communicative relationships with students and parents to support learning
• Assessed and improved lesson plans through implementation and experimentation
• Developed positive rapport with students of various and diverse backgrounds
• Administered various reading tests and determined student reading levels based on assessment findings
• Assessed student progress by administering tests and evaluating results
• Taught lessons encompassing skill-building activities in speaking, writing, reading and listening
• Built positive relationships with parents to involve families in educational process
• Provided regular feedback to students on progress and assigned grades based on performance
• Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities

Client AT&T American Telephone & Telegraph:

• Customer, Billing & Technical support
• Responsible for high escalations regarding CISCO routers & IP network problems
• Coaching & training new joiners, preparing training materials, preparing tests, test calls & Trainer, Monitoring & evaluating calls & KPI's
• Meetings with AT&T global clients, conducting team meetings and daily Mentor tasks assisting with interview process