Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

ADEYEMI GODFREY OLUWASEUN

Banker
Ikotun Alimosho,Lagos

Summary

To work in a challenging, dynamic, and results-oriented organization that values excellence and aims to leverage my personal and managerial skills to add value while fostering professional growth through continuous learning and dedication. Developed strong leadership and strategic planning abilities in fast-paced, team-oriented environment. Skilled in optimizing operations and streamlining processes to improve efficiency and productivity. Seeking to transition into new field, leveraging these transferrable skills to drive success and innovation. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Branch Deputy Manager

First City Monument Bank, FCMB
01.2015 - Current
  • Managing day-to-day branch operations to ensure optimal service delivery
  • Coordinating account opening processes for new customers
  • Acquiring funds and promoting the bank’s financial products to prospective clients
  • Building and growing a network of financial partners and stakeholders
  • Providing leadership and support to branch staff to meet operational goals
  • Resolving customer complaints and enhancing customer satisfaction
  • Driving branch sales initiatives to achieve set revenue targets
  • Key Achievements:
  • Recognized for consistently surpassing monthly financial acquisition goals
  • Improved customer satisfaction ratings through excellent service delivery
  • Successfully led multiple team projects, resulting in increased branch profitability.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Customer Care Representative

MTN Nigeria
12.2012 - 05.2015
  • Troubleshooting and resolving customer technical issues
  • Handling customer complaints via escalation and one-time resolution
  • Educating customers on MTN products, services, and features
  • Providing personalized follow-ups to ensure customer satisfaction
  • Maintaining accurate records of customer interactions in CRM systems
  • Training new team members on best practices in customer service
  • Key Achievements:
  • Awarded Top Performer for exceptional customer service in 2018
  • Contributed to a 20% increase in customer retention through effective issue resolution
  • Played a key role in the launch of new MTN service campaigns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Managed high call volume with exceptional professionalism and efficiency.

Education

Higher National Diploma (HND) - undefined

The Federal Polytechnic Offa

Bachelor of Science - Business Administration

Nnamdi Azikiwe University , Awka, Anambra State, Nig
05.2011 - 07.2015

SSCE - undefined

Amuwo Odofin High School

Primary School Leaving Certificate - undefined

Command Children School

Skills

  • LANGUAGES
  • English
  • Yoruba
  • KEY SKILLS
  • Exceptional verbal communication and listening abilities
  • Advanced phone and customer service skills
  • Data entry and attention to detail
  • Strong interpersonal and people management skills
  • Problem-solving and multitasking
  • Proficient in customer education and follow-up strategies
  • Computer proficiency (MS Office and CRM systems)
  • Professionalism and customer focus
  • CERTIFICATIONS

Cost analysis and savings

Operations management

Performance improvements

Sales strategies

Staff training and development

Expertise in sales

Sales and marketing

Sales strategics

Purchasing and planning

Human resources management

Team leadership

Strategic planning

Sound skills in sales

Decision-making capacity

Workload management

Customer relations

Customer service

Sales growth

Accomplishments

  • Building customer loyalty through proactive engagement and quality service
  • Providing data-driven insights to improve service delivery processes
  • Collaborating with cross-functional teams to implement business strategies
  • Upholding a strong commitment to maintaining confidentiality and professionalism.

Certification

MTN: How May I Help You Certification

Timeline

Branch Deputy Manager - First City Monument Bank, FCMB
01.2015 - Current
Customer Care Representative - MTN Nigeria
12.2012 - 05.2015
Nnamdi Azikiwe University - Bachelor of Science, Business Administration
05.2011 - 07.2015
The Federal Polytechnic Offa - Higher National Diploma (HND),
Amuwo Odofin High School - SSCE,
Command Children School - Primary School Leaving Certificate,

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