Adithya Narayan
Aachen,NW
Summary
Professional IT specialist with robust background in system analysis, project management, and technical support. Known for delivering impactful solutions that streamline processes and improve performance. Focuses on team collaboration and adaptability to meet evolving business needs, excelling in both analytical and communication skills.
Aiming to transition to a Data Analyst role. Currently seeking a working student role to complement my studies in data analytics.
Overview
6
6
years of professional experience
Work History
Senior IT Analyst
IBM India
10.2018 - 06.2022
- Provided direct technical assistance to customers in the USA and UK via phone, email and chat
- Handed complex scenarios from network outages and application server issues to database access management
- Collaborated with cross-functional teams to develop customized IT solutions for unique business challenges
- Reduced downtime for critical systems through proactive maintenance and monitoring
- Processed inbound support tickets at a 20% faster rate than team average
- Recognized with awards for maintaining one of the highest productivity scores among the team
- Created Excel reports with PivotTables that helped the team track their individual productivity numbers, providing real-time data on resolution rates etc. They also served as a fallback for the ServiceNow CRM platform in events of outage
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback
Network Administrator
Superior Energy Services Inc
08.2016 - 10.2017
- Successfully created a site to site VPN network between subsidiary sites and the corporate data center in less time than anticipated. The VPNs were designed to provide redundancy and fail-over
- Simultaneously supported router and firewall installations at remote sites by collaborating with local onsite technicians
Network Engineer
Universal Health Services
03.2016 - 07.2016
- Successfully executed a seamless migration of the company's data center firewall firmware, ensuring minimal downtime and enhanced system security
- Predicted and addressed known vulnerabilities with the help of documentation
Education
Master of Science - Data Analytics and Decision Science
RWTH Business School
Aachen, GermanyMaster of Science - Telecommunications and Network Engineering
Southern Methodist University
Dallas, Texas05.2015
Bachelor of Technology - Electronics and Communication Engineering
National Institute of Technology
09.2012
Skills
- Statistical Analysis
- Data Analysis
- Data Mining
- Decision-Making
- R Programming
- Machine Learning
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior IT Analyst
IBM India
10.2018 - 06.2022
Network Administrator
Superior Energy Services Inc
08.2016 - 10.2017
Network Engineer
Universal Health Services
03.2016 - 07.2016
Master of Science - Telecommunications and Network Engineering
Southern Methodist University
Bachelor of Technology - Electronics and Communication Engineering
National Institute of Technology
Master of Science - Data Analytics and Decision Science
RWTH Business School
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