Adnan Khan
oviedo spain
Overview
4
4
years of professional experience
Work History
Trainer Assistant
Moncler Adecco
Milan PC, italia
04.2023 - 10.2025
- Contributed to the maintenance of a positive and conducive learning environment.
- Encouraged participation, interaction and feedback for dynamic adult learning sessions.
- Led high-quality workshops and tutorials online to deliver relevant, fresh content for [Area of expertise].
- Capacitar al equipo en atención premium y lujo.
- Entrenar la “selling ceremony” (ceremonia de venta).
- Gestionar protocolos de hospitalidad, lenguaje corporal y trato VIP.
- Formación en recuperación de servicio cuando hay problemas con clientes.
- Crear y aplicar programas para entrenadores locales.
- Certificar trainers de diferentes regiones.
- Mantener estándares globales iguales en todas las boutiques Moncler.
- Entrenamiento inicial para nuevos empleados.
- Formación sobre historia de marca, ADN de lujo y códigos Moncler.
- Introducción a políticas internas, visual merchandising y procesos retail.
- Formación técnica sobre productos:piumini (chaquetas down)
materiales premium
colecciones
fitting
storytelling del producto
- Explicar calidad, sostenibilidad y detalles artesanales.
- Observación directa del staff.
- Feedback individual.
- Role play de ventas.
- Corrección de técnicas de cierre y clienteling.
- análisis Mystery Shopping
- NPS (satisfacción cliente)
- rendimiento comercial
- seguimiento de conversiones y ventas
- evaluación del aprendizaje.
- Calendarios de formación.
- Reportes de capacitación.
- Coordinación con managers y HR.
- Seguimiento de estándares internacionales.
- Adaptación cultural según país/región.
- GDPR
- anti corrupción
- seguridad laboral
- ciberseguridad
- ética empresarial
- Decreto Legislativo 231 en Italia.
- Uso de herramientas digitales.
- CRM y clienteling.
- seguimiento de clientes VIP.
- integración boutique + online.
- organización
- liderazgo
- comunicación multicultural
- flexibilidad
- mentalidad luxury/hospitality
- capacidad de trabajar bajo presión
Store Assistant
Shein gmbh
MILANO Pavia, italia
02.2022 - 03.2023
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Kept shelves neat, clean and organised through visual merchandising.
- Organised and displayed items in visually appealing manner.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Assisted in inventory management, conducting regular stock takes to prevent discrepancies.
- Monitored expiration dates of products, removing out-of-date items to maintain quality standards.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Assisted customers in locating products, offering recommendations based on their preferences.
- Replenished items and organised displays to keep stock looking professional.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Responded to customer enquiries with accurate information on products and services.
- Processed and loaded deliveries and backstock onto store shelves.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Conducted price checks for customers, ensuring pricing accuracy on the shop floor.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
- Handled customer returns, refunds and exchanges at customer service desk.
- Delivered on store targets with strong sales and customer service skills.
- Operated register to process payments via cheque, cash and cards.
- Performed opening and closing duties, including cashing up and securing the premises.
- Advised customers on product range, price, delivery, warranties and product use.
- Assisted in the training of new staff, sharing knowledge and best practices for store operations.
- Coordinated with team members to manage queue lengths, reducing waiting times for customers.
- Scanned products at high tempo and bagged securely for customers to carry.
- Utilised the store's management system to place orders for low-stock items, optimising inventory levels.
- Utilised product knowledge to upsell and cross-sell, enhancing sales figures.
Education
Certificate of Higher Education - BIOLOGY PHYSICS
The Globel Model Heigh School
Peshawar PAK01-2018
Skills
- Customer engagement
- Visual merchandising
- Employee training
- Stock management
- Performance analysis
- Communication skills
- Leadership development
- Team collaboration
- Positive attitude
- Customer Service
- Decision making
- Creative thinking
- Time-management
- Customer service excellence
- Strategic planning
- Adaptable
- Inventory control
Languages
English
Intermediate
B1
Urdu
Advanced
C1
Hindi
Advanced
C1
Italian
Intermediate
B1
Spanish
Elementary
A2
Persian
Intermediate
B1
Interests
- travel
- photography
- cycling
- cooking
- football
Timeline
Trainer Assistant
Moncler Adecco
04.2023 - 10.2025
Store Assistant
Shein gmbh
02.2022 - 03.2023
Certificate of Higher Education - BIOLOGY PHYSICS
The Globel Model Heigh School