ADRIAN CHIGOZIE UKACHUKU
Administrative Executive
Berlin , Germany
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
Marriott International, Inc.
2022.03 - 2025.03
- Used ticketing tools to track, document, and manage customer interactions
- Escalated complex or technical cases as needed
- Supported B2B clients (sales, reservation) via live chat
- Ensured a high standard of service quality, responsiveness, and accuracy
- Troubleshooted platform-related issues and providing efficient resolutions
- Maintained up-to-date knowledge of platform features and updates
Education
MBA - Business Administration And Management
Furtwangen University
Berlin, Germany 2001.04 -
Bachelor of Arts - History and International diplomacy
Veritas University Abuja
Abuja, Nigeria 2001.04 -
Skills
Customer relation management CRM
Call management
Problem-solving
Customer service
Active listening
Product knowledge
Time management
Complaint resolution
Microsoft Office
Microsoft Office Suite
Problem resolution
Appointment scheduling
Critical thinking
Team collaboration
Scheduling
Certification
Project management - Google
References
Sylvester, Ajunwa, Fadasylvester@yahoo.com, 030 23944308, +4917624265246
Interests
Music/Playing the piano keyboard/Singing, Being creative and contributing to the society, Meeting new friends both on professional and social grounds, Promoting cultural values, Making researches and seeking for professional development
Training
- Certified Project/Product Management
- Certificate in Computer and Information Science
- Computational Thinking for Problem Solving
INDUSTRY EXPERTISE
- Leadership
- Administrative
- Negotiation
- Business management
- Communication
Timeline
Customer Service Representative
Marriott International, Inc.
2022.03 - 2025.03
MBA - Business Administration And Management
Furtwangen University
2001.04 -
Bachelor of Arts - History and International diplomacy
Veritas University Abuja
2001.04 -