Adriatik Hashani
Osterhofen
Summary
I have a diverse career background with expertise in SAP systems, network devices, and computer skills. I have also successfully implemented and customized SAP solutions at Serkem GmbH, enhancing operational
efficiency and maintaining high customer satisfaction.
As the owner of DEKOR Beton Sh. P. K, I achieved a 20% increase in sales within the first quarter through innovative sales strategies. My teaching experience at Primary School "Musa Zajmi" involved educating students on technology fundamentals and managing school information systems. I hold a Bachelor's and Master's degree in Computing and Technology from the
University of Prishtina, demonstrating commitment to continuous learning. I am seeking opportunities to leverage skills in SAP and technology management.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
Work History
SAP Consultant
SERKEM GmbH
Eging Am See
1 2023 - Current
- Implemented and customized SAP solutions to meet clients' business requirements, ensuring alignment with industry best practices
- Developed and maintained SAP functional and technical specifications, optimizing system configurations and enhancements
- Provided comprehensive support to end-users by troubleshooting issues and creating documentation for system processes and procedures
- Maintained high customer satisfaction through proactive communication and resolution of user queries and concerns
- Collaborated closely with senior consultants and cross-functional teams to gain proficiency across various SAP modules, including SAP ERP, SAP S/4HANA, and SAP Fiori
- Participated in configuring business processes to ensure they aligned with client requirements and industry standards
- Conducted weekly team meetings to discuss project progress, develop strategies, and implement plans for achieving project milestones
- Worked closely with the Project Manager to provide detailed reports on project status, milestones achieved, and upcoming deliverables
- Diagnosed technical issues within the SAP system, performed testing, and executed troubleshooting procedures to maintain system integrity and performance
- Collaborated with the development team to resolve any technical issues related to SAP system configurations and integrations
- Ensured adherence to company policies and maintained accurate records in relevant databases to support project documentation and compliance requirements.
Manager
Dekor Beton Sh. P. K
Gjilan
01.2017 - 01.2023
- Implemented diverse sales methods, including door-to-door, cold calling and presentations, to effectively reach and engage potential clients
- Developed innovative sales strategies and models, leading to a 20% increase in sales performance and market penetration
- Evaluated the effectiveness of sales strategies, using data-driven insights to refine approaches and enhance overall sales outcomes
- Assessed customer needs accurately, tailoring solutions to build strong, long-lasting client relationships and improve customer satisfaction
- Consistently met and exceeded personal and team sales targets, contributing to the company's growth and success.
Project Coordinator - Team Leader
Primary School ''Musa Zajmi''
Gjilan
01.2015 - 01.2016
- Educated students on both hardware and software concepts, enhancing their understanding and practical skills in information technology
- Managed and optimized school information systems, including databases and SharePoint, to ensure efficient data handling and accessibility
- Provided client-level IT support, overseeing hardware and software installation and maintenance, which improved the school's technological infrastructure
- Maintained DNS and DHCP databases for network-attached devices, ensuring seamless connectivity and network reliability
- Installed and configured variety of peripherals such as desktops, laptops, tablets, printers, scanners, and external hard drives, supporting the school's operational needs
- Utilized clear and concise communication to explain technical concepts to students and staff, fostering better understanding of IT systems
- Ensured consistency in documentation and reporting, maintaining a professional and error-free presentation of technical information
- Actively participated in professional development to stay updated with latest IT trends and technologies, enhancing quality of education and support provided.
Sellin Agent
Plus Computers
Gjilan
01.2012 - 01.2015
- Effectively managed sales operations as a Selling Agent at Plus Computers, specializing in computer, laptop, and printer servicing
- Successfully sold a wide range of computer equipment, enhancing customer satisfaction and driving sales growth
- Provided expert servicing and maintenance for computers, laptops, and printers, ensuring optimal performance and reliability
- Demonstrated proficiency in both hardware and software solutions, addressing diverse customer needs
- Cultivated strong customer relationships through exceptional service and technical support
- Collaborated with team members to streamline sales processes and improve service delivery
- Maintained up-to-date knowledge of industry trends and technological advancements to offer informed recommendations
- Consistently achieved sales targets and contributed to the overall success of Plus Computer.
Education
M.D. - Computing And Technology
University of Prishtina
Prishtina - Kosovo 10.2015 - Current
Bachelor of Science - Computing And Technology
University of Prishtina
Prishtina - Kosovo 10.2011 - 06.2015
High School Diploma -
Gymnasium ''Zenel Hajdini''
Gjilan - Kosovo 01.2008 - 01.2011
Skills
Designing and implementing customized SAP solutions
Troubleshooting and resolving SAP application issues
Deploying and decommissioning network devices (routers, switches, access points, voice gateways)
Configuring CISCO devices for meeting room setups
Maintaining network infrastructure integrity
Comprehensive end-user support for Windows 7, 10, and 11
Supporting Linux systems
Leveraging Salesforce CRM for customer relationship management
Proficient in MySQL for database management
Certification
Network, Hardware, Software, Ministry of Finance in Republic of Kosovo
Driverlicense
Category B
Languages
Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
French
Beginner (A1)
Timeline
Manager
Dekor Beton Sh. P. K
01.2017 - 01.2023
M.D. - Computing And Technology
University of Prishtina
10.2015 - Current
Project Coordinator - Team Leader
Primary School ''Musa Zajmi''
01.2015 - 01.2016
Sellin Agent
Plus Computers
01.2012 - 01.2015
Bachelor of Science - Computing And Technology
University of Prishtina
10.2011 - 06.2015
High School Diploma -
Gymnasium ''Zenel Hajdini''
01.2008 - 01.2011
SAP Consultant
SERKEM GmbH
1 2023 - Current