Listening to music
Afroz Alam
Product Manager
Pune
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
10
10
Certificates
4
4
Languages
Work History
Area Head
ZestMoney
Pune
09.2021 - Current
- Planned and implemented growth strategies.
- Kept business operations smooth and efficient by closely monitoring operations and revamping workflows.
- Trained and mentored team of 50+ staff focused on business operations.
- Built successful retail teams instilling culture of collaboration and developing daily plans common group goals.
- Trained and oriented associates to maximise team performance.
- Developed sales strategies for team of 50+ and set ambitious targets and increasing business growth by 20% MoM
- ZestMoney awareness and sorting out daily operational or business issues.
- Partners Success - MSAT, Bug issue, YM and other internal success metrics, Marketing - Planning on cost and return effective ways for in-store brand Team Management - Managing a team of TL & FOS on and off roll / Ownership of Loan Count, GMV, Activation.
- Stakeholder Management - Coordination with the various team internally - Partner Ops, Product, Risk, Finance, Streamline the process for TL & FOS.
- Competition Check - Update scheme from competition / Competition growth check.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
Team Manager
Vivo Mobile
Pune
05.2019 - 09.2021
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs for store team.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved team sales performance by providing targeted mentoring and leading by example closing 6500+ units of sale in every month.
- Generated everyday reports using Salesforce dashboard to track sales trends and conversion rates and guide sales team accordingly.
- Exceeded revenue targets by 16 Cr+ by delivering exceptional service in Modern Trade channels.
- Managed team of 45+ to fulfill goals on time and within budget.
- Implemented performance management framework to track milestones and build capacity.
- Reviewed operational results to proactively manage and adjust budgets or plans.
- Develop and manage efficient distribution networks for sales.
- Conduct regular market visits to check route coverage, competitor activity and continuously search for new opportunities in order to increase sales in region.
- Provide distributors and customers in region with information about new or improved products and services in order to improve sales in region.
- Implemented new processes to streamline workflow within team, averaging 2 hours of additional productivity per day.
Sr. IPro
ManpowerGroup Services India Pvt Ltd - (Apple)
Pune
03.2017 - 05.2019
- Increased MoM business by 20% in MacBook & iPad category.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Demonstrated sales-focused approach to customer service, continually achieving goals and expanding customer base
- Employed exceptional communication and relationship-building skills to develop trusting, professional customer relationships.
- Scheduled and saw large volume of daily customers, providing advice and support on problems.
- Customized customer experiences to build brand loyalty.
- Maintained and built positive client relationships.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Used Facebook, Instagram, and YouTube to promote products and events.
- Showcased product features and benefits to drive sales.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
Mac Solution Consultant
Channelplay Pvt Ltd - (Apple)
Pune
07.2012 - 03.2017
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased sale by 15% in each quarter with up-selling products.
- Meet sales, service, and attach rate goals set for store locations and in most cases aggressively beat these goals, ensuring individual and store results exceed other locations.
- Be actively involved in all store-level activities to ensure highest possible revenue targets, service, and attach rates are being fulfilled.
- Maintain high levels of customer service, satisfaction, and integrity and minimize dissatisfaction and returned product volumes
- Develop strong working relationship, teamwork, and sense of mutual respect with in-store manager and members of virtual team.
- Implement and deliver Apple-directed initiatives and leverage Apple strategies and programs.
- Ensure store staff are well briefed and trained on new Apple products and promotions.
- Ensure that Apple product merchandising is always up to standard and updated as required to meet brand, product, and segment-specific information and promotions.
- Always represent Apple brand to highest level.
Education
MDP - Product Management
07.2022 - Current
MBA - Marketing Management And Strategy
04.2019 - 04.2021
Grade: 6.7/10
Bachelor in Technology - Civil Engineering
04.2014 - 04.2017
Grade: 6.7/10
Diploma - Civil Engineering
04.2011 - 04.2014
Grade: 6.4/10
Secondary School Certificate -
03.2008 - 03.2009
- Elected Captain of Cricket Team
- Awarded by Help age India
Skills
Pricing policy development
Certification
The Fundamental of Digital Marketing by Google Digital Garage
Interests
Photography
Traveling
Timeline
Product Management Frameworks By GrowthSchool
09-2022
Transitioning to Product Management by LinkedIn
08-2022
Technical Product Management by LinkedIn
08-2022
Product-Led Growth Micro-Certification (PLGC)™️ by Product School
08-2022
Product Analytics Micro-Certification (PAC)™ by Product School
08-2022
Building a Product from a Scratch by LinkedIn
07-2022
Indian Institute of Management, Kozhikode - MDP, Product Management
07.2022 - Current
Business Analytics with Excel by Simplilearn
06-2022
Soft Skills for Sales Professionals by LinkedIn
02-2022
Learning Data Analytics: 1 by LinkedIn Foundations
02-2022
Area Head - ZestMoney
09.2021 - Current
The Fundamental of Digital Marketing by Google Digital Garage
03-2021
Team Manager - Vivo Mobile
05.2019 - 09.2021
Jaipur National University - MBA, Marketing Management And Strategy
04.2019 - 04.2021
Sr. IPro - ManpowerGroup Services India Pvt Ltd - (Apple)
03.2017 - 05.2019
Himalayan University - Bachelor in Technology , Civil Engineering
04.2014 - 04.2017
Mac Solution Consultant - Channelplay Pvt Ltd - (Apple)
07.2012 - 03.2017
Institute of Advanced Studies in Education - Diploma, Civil Engineering
04.2011 - 04.2014
Kendriya Vidyalaya - Secondary School Certificate,
03.2008 - 03.2009
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